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The European eel is more endangered than the red panda

The European eel is more endangered than the red panda

School children across Somerset and Bristol are helping to save the critically endangered European eel this week by...

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Our social contract is a link between education and public wellbeing

Our social contract is a link between education and public wellbeing

Education leads to an understanding of the impact of one’s actions, which provides the incentive for change and for...

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Lost section of the River Chew restored for endangered wildlife

Lost section of the River Chew restored for endangered wildlife

The River Chew is now half a kilometre longer for the first time in more than half a century. The scheme has...

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Renewing our past for the good of people

Renewing our past for the good of people

In my early morning run today I came across a field of daffodils. It’s another few days until spring equinox, and the...

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ICS formally recognises Bristol Water for delivering excellent customer service

ICS formally recognises Bristol Water for delivering excellent customer service

On 12 th March 2019, Bristol Water was paid a special visit by the Institute of Customer Service (ICS). The Institute...

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Social Contract for Water: Evolution or Revolution?

Social Contract for Water: Evolution or Revolution?

In January 2019 we published our social contract which sets out our framework to deliver our purpose. Our social...

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Bristol Water publishes the water industry’s first Social Contract

Bristol Water publishes the water industry’s first Social Contract

Following over a year of discussion and countless conversations with the people of the West Country, Bristol Water has...

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What is a ‘rezone’?

What is a ‘rezone’?

When we get reports of customers with no water our first thought is “how do we get the water back on” rather than how...

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Bristol Water responds to Consumer Council for Water report

Bristol Water responds to Consumer Council for Water report

We have today responded to the Consumer Council for Water’s report into unwanted contacts and written complaints: Ben...

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