Ongoing Incidents

16:30

Our flushing programme in the area has been completed and you should see your pressure return to normal. If you experience discoloured water, run your first mains fed cold water tap for up to 30 minutes to clear any discoloured water in your pipes. Once your water is no longer discoloured, you can use your water as normal.  

Thank you for your patience while we worked to restore supplies. 

11:00

Following the mains repairs yesterday evening, you may also experience some discolouration to your water as pressure is restored to normal. The brown or yellow water is normally caused by the disturbance of iron sediment that lines the bottom of the water mains and is typically short lived. 

Once your supply has returned, please allow time for us to complete flushing (we will update this page to confirm when this has been done) and then run your first mains fed cold water tap for up to 30 minutes to clear any discoloured water in your pipes. Once your water is no longer discoloured, you can use your water as normal. 

You can find more information about water appearance by clicking here.

For customers who are on a water meter, you can apply for a flushing allowance by clicking here.

You may also notice some open hydrants in the area, this is part or our flushing programme to remove discolouration and air from the mains. Once this programme has been completed these hydrants will be closed.

17:30

Crews on site are finalising the repair to the burst main. Due to this work, you may also experience some discolouration to your water when the supply is restored. This is normally short lived as we carry out flushing of the water mains. Please run your first mains fed cold water tap for up to 30 minutes to clear any discoloured water in your pipes.

You can find more information about water appearance by clicking here.

For customers who are on a water meter, you can apply for a flushing allowance by clicking here.

14:30

Repairs are continuing on the burst main and shortly we will need to isolate the main fully. Where we hold up to date contact information properties that continue to be affected have been sent text messages.  Thank you for you continued patience.  

10:30

Crews in the area have controlled the burst to reduce the number of affected properties. Properties within the wider area should see water return gradually, although this may be at a reduced pressure until the repair has been made. Thank you for your continued patience while we work on this repair. 

07:30

Please be aware we have identified a burst main in the BS20 area that may cause some properties to experience no water or poor pressure. Thank you for your patience while we work on this issue. 

14:30

Crews on site are finalising the repairs to the burst main. Due to this work, you may also experience some discolouration to your water when the supply is restored. This is normally short lived as we carry out flushing of the water mains. Please run your first mains fed cold water tap for up to 30 minutes to clear any discoloured water in your pipes. 

You can find more information about water appearance by clicking here.

For customers who are on a water meter, you can apply for a flushing allowance by clicking here.

10:45

To assist with the repair we have reduced the pressure within the mains. Properties should see water return at a lower pressure, although those at higher elevation may experience no water or very poor pressure during periods of higher demand. Thank you for your continued patience while we work to restore supplies. 

08:00

Please be aware we have crew on route to repair a burst main affecting properties in the SN14 area. This may cause some properties to experience no water or poor pressure. Where we hold up to date contact information, properties have been sent text messages. Thank you for your patience while we work on this issue. 

If you are experiencing any issues with your water, such as a different taste or colour, please have a read of our handy Your Water FAQs.

To find out more about how we manage incidents, please check out our incident management.