Ongoing Incidents
We'll update this page with details of any ongoing incidents within our region.
Ongoing Incidents
Latest Updates
20:00
Crews on site are continuing to work on the burst main repair.
Properties in the wider area should see their water slowly return, although this may be at a lower pressure than normal especially at higher points. Our team are continuing to flush to remove earlier discolouration, please allow time for us to complete this flushing and then run your first mains fed cold water tap for up to 30 minutes to clear any discoloured water in your internal pipes. For customers on a water meter you can apply for a flushing allowance here.
Thank you continued patience while we work on this repair.
17:30
To assist our crew with the emergency repair and to bring the wider area back into water, our team are currently rerouting supplies and flushing the mains to remove any discolouration from the mains. Where we hold up to date contact information, affected customers have been sent text messages. Thank you for your continued patience while we work on this issue.
15:00
Due to the location of the leak we are currently awaiting traffic management so we can safely work on the leak. Thank you for your continued patience while we work on this repair.
13:15
We have been made aware of a burst main on St Johns Lane, BS3. This is causing some properties in the area to have no water/low pressure or discoloured water. We have an inspector on route to assess and arrange the necessary repairs.
Latest Updates
20:00
Crews on site are continuing to work on the burst main repair.
Properties in the wider area should see their water slowly return, although this may be at a lower pressure than normal especially at higher points. Our team are continuing to flush to remove earlier discolouration, please allow time for us to complete this flushing and then run your first mains fed cold water tap for up to 30 minutes to clear any discoloured water in your internal pipes. For customers on a water meter you can apply for a flushing allowance here.
Thank you continued patience while we work on this repair.
17:30
To assist our crew with the emergency repair and to bring the wider area back into water, our team are currently rerouting supplies and flushing the mains to remove any discolouration from the mains. Where we hold up to date contact information, affected customers have been sent text messages. Thank you for your continued patience while we work on this issue.
15:00
Due to the location of the leak we are currently awaiting traffic management so we can safely work on the leak. Thank you for your continued patience while we work on this repair.
13:15
We have been made aware of a burst main on St Johns Lane, BS3. This is causing some properties in the area to have no water/low pressure or discoloured water. We have an inspector on route to assess and arrange the necessary repairs.
Latest Updates
20:00
Crews on site are continuing to work on the burst main repair.
Properties in the wider area should see their water slowly return, although this may be at a lower pressure than normal especially at higher points. Our team are continuing to flush to remove earlier discolouration, please allow time for us to complete this flushing and then run your first mains fed cold water tap for up to 30 minutes to clear any discoloured water in your internal pipes. For customers on a water meter you can apply for a flushing allowance here.
Thank you continued patience while we work on this repair.
17:30
To assist our crew with the emergency repair and to bring the wider area back into water, our team are currently rerouting supplies and flushing the mains to remove any discolouration from the mains. Where we hold up to date contact information, affected customers have been sent text messages. Thank you for your continued patience while we work on this issue.
15:00
Due to the location of the leak we are currently awaiting traffic management so we can safely work on the leak. Thank you for your continued patience while we work on this repair.
13:15
We have been made aware of a burst main on St Johns Lane, BS3. This is causing some properties in the area to have no water/low pressure or discoloured water. We have an inspector on route to assess and arrange the necessary repairs.
If you are experiencing any issues with your water, such as a different taste or colour, please have a read of our handy Your Water FAQs.
To find out more about how we manage incidents, please check out our incident management.
Check in your area
Use our interactive map to check for live updates.
Get the latest information on repairs, supply interruptions and planned network improvement works in your area. Sign up for regular alerts, report a leak, and keep informed.
