Ongoing Incidents

13:30

We're aware of ongoing issues with the water supply in the Tresham area and have been in contact with affected customers. The water supply should be back to normal for those affected now but as the reservoir remains low this may mean supplies are interrupted later this afternoon. To improve the resilience we're working on a few options in the background, including tankering in the area and we are arranging for bottled water to be delivered to all properties as a precautionary measure. We'll keep you updated later this afternoon on our progress.

10:30

Crews on site are currently working to reset pumps at the reservoir, while this work is taking place some properties will be experiencing very poor pressure. We are sorry for the inconvenience and are working to resolve the issue as quickly as possible. Where we hold up to date contact information affected properties have been sent text messages. 

10:15

Crews are continuing to work on the burst main repair close to Tresham Reservoir. Due to this, we are directly tankering water into the reservoir. Thank you for your continued patience while we work on this issue. 

15:30

Crews have repaired the burst main and customers in the area should see their supplies restored. Due to this work, you may also experience some discolouration to your water when the supply is restored. This is normally short lived as we carry out flushing of the water mains. Once the work is complete and your supply is restored, please allow time for us to complete the flushing and then run your first mains fed cold water tap for up to 30 minutes to clear any discoloured water in your pipes. If you are on a water meter, you can claim your flushing allowance HERE. 

12:00

Crews are continuing to work on the burst main repair to help restore supplies. Within the wider area, majority of customers will have a supply but at a reduced pressure while these works continue. We are sorry for any inconvenience caused and thank you for your continued patience.  

08:00

We are aware of a burst main in the Stockwood area that is causing some properties to have poor pressure or no water. Crews are currently on route to start repairs. Where we hold up to date contact details, affected customers have been sent text messages. Thank you for your patience while we work on this issue. 

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If you are experiencing any issues with your water, such as a different taste or colour, please have a read of our handy Your Water FAQs.

To find out more about how we manage incidents, please check out our incident management.