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Your Water

Everything you need to know about your water - find out anything you need to know about your water.

Water Meters

Work in your area

Alerts & Notifications

Check your water quality

About the LeakStop Scheme

Find an approved plumber

Proving clean, high quality water for all - Everyday our teams work tirelessly to ensure your water is not only clean, but looks and tastes great.

However there may be cases when we are undertaking maintenance or repairs and you may have an issues with your water - low or high pressure, discoloration or it may have an unusual odour.

The Water Saving Calculator

Use our online Water Saving Calculator to help you reduce water waste Find out which FREE products and services you qualify for with the online Water Savings Calculator

You'll find out how much water and energy (used to heat water) your household uses, and how much money you could save on your annual utility bills.

We're often asked...

If you have an unmetered bill and a monthly payment arrangement in place, your annual bill is split over 10 monthly instalments: May to February. We do not take payments in March and April because during these months we generate bills for the forthcoming financial year.

If you have a metered bill and pay by a monthly budget arrangement we can take a payment each month of the year. We will automatically review your payments annually.

To set up a Direct Debit please visit

Your property's rateable value is shown on the front page of your unmetered bill. If you have not yet moved into a property and would like to find out the rateable value, please contact us. 

Your bill is due and payable on issue. To pay this online please visit

If you have subscribed to eBilling you will receive an email advising you when you have a new bill. If you are facing problems paying or wish to discuss a payment arrangement to spread the cost, please contact us.

We supply water to 500,000 homes and businesses across Bristol City, North Somerset and areas of Bath, North East Somerset and South Gloucestershire. That's about 1.2m people who have access to our water every day. Wessex Water is responsible for providing sewerage services for the majority of our customers when they've finished using the water.

You can pay your bill by debit or credit card using our 24-hour automated telephone service by calling 0345 600 1019. You'll need to quote your 13 digit reference number which begins with 20 and can be found on your bill under your customer number. You can also pay your bill online via our website, or through your eBilling account. 

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