Water emergency

We're sorry you've got no water, we know how important it is to daily life. On this page we let you know what you need to do and give you some information on what might be happening

Check known problems

Three checks you need to do in a water emergency

1. Check your internal pipes


First check your internal pipes for leaks or if they are frozen. If there is a leak you will need to find your stop tap to turn the water off. If they're frozen you will need warm them up or call a plumber.



3. Check for any known issues


Before calling us check to see if there is a known issue in your area . 



2. Check with your neighbours


Speak with one of your neighbours to see if they are having the same problem. If they have don't have the problem then it is likely to be an issue with your home only and you will need a plumber.



4. Get in touch 


Call our expert team in operational customer services to let them know you have no water.



More information on a water emergency

Watch this video to find out what it takes to fix a burst main and the different ways we can get your water back.

Watch this video to find out what we mean by "rezoning" and how this may mean your water is back on quicker.

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