Three checks you need to do in a water emergency...
Check your internal pipes
First check your internal pipes for leaks or if they are frozen. If there is a leak you will need to find your stop tap to turn the water off. If they're frozen you will need warm them up or call a plumber.
Check with your neighbours
Speak with one of your neighbours to see if they are having the same problem. If they have don't have the problem then it is likely to be an issue with your home only and you will need a plumber.
Check for any known issues
Before calling us check to see if there is a known issue in your area . Our website is the best place to find out what is happening with the latest updates or you can follow us on social media.
More information on a water emergency
Watch this video to find out what it takes to fix a burst main and the different ways we can get your water back.
Watch this video to find out what we mean by "rezoning" and how this may mean your water is back on quicker.