Billing contacts
How can we help you today?
Contact our teams
Information on how to contact our teams at Bristol Water below.
Your water bill & account
Phone: Call our Billing team on 0345 600 3600
Monday - Friday: 08:00 - 18:00, Saturday: 09:00 - 13:00
Online form: Submit a billing enquiry. We'll respond within 5 working days.
Have you been contacted by BMG Research?
A survey company called BMG Research are currently conducting door to door, digital and telephone surveys, on behalf of Ofwat, gathering feedback on your perception and experience of us. For door to door surveys, they'll be carrying proof of ID with them, although we cannot confirm their identity over the phone. You can also refuse to take part if you wish.
Leave your feedback
Complete this short survey to let us know what you think of our services, customer service, or online experience.