Contact our teams
Your water bill & account
Phone: Call our Billing team on 0345 600 3600
Monday - Friday: 08:00 - 18:00, Saturday: 09:00 - 13:00
Online form: Submit a billing enquiry or complaint online. We'll respond within 5 working days.
Have you been contacted by Accent?
A survey company called Accent are currently conducting door to door surveys, on behalf of Ofwat, gathering feedback on your perception of us. They'll be carrying proof of ID with them, although we cannot confirm their identity over the phone. You can also refuse to take part if you wish.
Leave your feedback
Complete this short survey to let us know what you think of our services, customer service, or online experience.