Billing contacts

How can we help you today?

Contact our teams

Information on how to contact our teams at Bristol Water below.

Your water bill & account

Phone: Call our Billing team on 0345 600 3600
Monday - Friday: 08:00 - 18:00, Saturday: 09:00 - 13:00

Online form: Submit a billing enquiry or complaint online. We'll respond within 5 working days.

FAQs about your water bill

About your water bill

Log in to your account

Get help paying your bill

Learn about water meters

Have you been contacted by Accent?

A survey company called Accent are currently conducting door to door surveys, on behalf of Ofwat, gathering feedback on your perception of us. They'll be carrying proof of ID with them, although we cannot confirm their identity over the phone. You can also refuse to take part if you wish.

Leave your feedback

Complete this short survey to let us know what you think of our services, customer service, or online experience.