Metered or unmetered?
Learn more about your bills and what they cover
Find out more about your bill
Your bill will be different depending on whether you have a water meter.
With a meter, you pay for the water you use plus a standing charge to cover things like pipes, pumps and customer service.
Without a meter, we estimate how much water your household uses based on the Rateable Value (RV) of your home. RV is set by factors like the size and location of your home. You also pay a standing charge.
If we are unable to fit a water meter at your home, you’ll go onto an assessed tariff. This is based on the average of what a household that’s similar to yours would pay with a meter.
We’ve broken down the different parts of your bill: example of a metered bill and unmetered bill.
Ways to reduce your bill
We’d all like to save money where possible. Here are a few ways to reduce your bill or make it easier to manage.
Pay by Direct Debit to help spread the cost of your bill.
Use our eligibility calculator to find out what other support might apply to you.
(click on the chat button in the bottom-right hand corner of the page.)
Sign up with Lightning Reach to find out whether you can claim grants, benefits or other forms of help from multiple providers.
Pay by Direct Debit to help spread the cost of your bill.
Use our eligibility calculator to find out what other support might apply to you.
(click on the chat button in the bottom-right hand corner of the page.)
Sign up with Lightning Reach to find out whether you can claim grants, benefits or other forms of help from multiple providers.
Pay by Direct Debit to help spread the cost of your bill.
Use our eligibility calculator to find out what other support might apply to you.
(click on the chat button in the bottom-right hand corner of the page.)
Sign up with Lightning Reach to find out whether you can claim grants, benefits or other forms of help from multiple providers.
Your metered bill
We've broken down the different parts of your metered bill here.
Your unmetered bill
We've broken down the different parts of your unmetered bill here.
Priority Services
If you have additional needs or a disability, you can sign up to our Priority Services register for free.
Pay your bill
Choose from several ways to pay your water bill, learn about how your bill is calculated, and log in to your account.
Need help paying your bill
If you’re struggling to pay, we have a range of plans to reduce your bills or help manage your payments. See our payment support page to find out more.
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