This Charter explains the different services that are available and the timescales that are placed on their delivery.
Our dedicated teams are responsible for the provision of water supplies associated with all aspects of development. Whether it is a new housing settlement, a commercial development, or the building or conversion of individual homes, we are here to help.
Included in this charter are tables that list exactly what a developer is required to submit or do in order for us to be able to provide each of the services. If the criteria for each application are met, your application will run more smoothly and will not be subject to delays.
We know that each development is unique but, by talking to us as early as possible, we can identify your needs and together ensure that they are met efficiently and on time.
This charter does not aim to provide in-depth information on each of the processes described within it, it merely outlines the services we provide and the timescale (in calendar days) we provide them in, as well as the information that has to be provided, or the activities that have to have been completed, by Developers, or those working on their behalf, to enable us to provide those services. Each section in this charter does, however, provide further details of the source of further information on the activities being discussed.
Connection, disconnection, development and infrastructure charges (the scheme is for all customers including developers and self-lay providers)
In our resources section listed here you will find information on all charges and will help understand things like:
General conditions, payment dates, options and charges
Connection, disconnection, development and infrastructure charges
Collection of domestic water debts
Collection of commercial water debts
Customer enquiries and complaints
For further information, please see the useful documents listed.
For details of the Bristol Water code of practice on enforcement of the Water Regulations, please continue to read below.
For 2021/22 we've created a new calculator to allow developers and SLP providers to calculate indicative quotes, this can be found within the ‘useful documents’ section of this page.
This article helps you understand the water rules and regulations around water.
The Water Supply (Water Fittings) Regulations 1999 are statutory requirements for the design, installation, composition and maintenance of water fixtures and fittings.
“Water fittings” means any item that is connected to your water supply, (such as taps, valves, cisterns and solder) and apply from the point where water enters the property’s underground service pipe.
The Water Regulations were created under the Water Industry Act 1991 to ensure the safety of the water supply.
The five main purposes of the Water Regulations are to protect against:
Everyone must comply with the Water Regulations and water companies have an obligation to enforce them.
By law, owners and occupiers, and anyone who installs or maintains plumbing systems and water fittings, must ensure that their plumbing fittings have been designed, installed and maintained correctly to prevent drinking water being contaminated or wasted. For new buildings the same is true for architects, building developers and plumbers, who have to follow the Water Regulations on behalf of future owner or occupiers.
We need to be told in advance of certain plumbing work that you plan to undertake. We will review the information you provide and give consent for the work to begin, or advise you of any special requirements that you need to be aware of.
We cannot ‘unreasonably’ withhold consent for your work. If you have not received a reply from us within 10 working days of writing to us, consent is ‘deemed’ to have been given and you can proceed with the work. For further information, please click on the links under useful documents.*
Contact us about developments
Whatever the problem, we're here to help...
All pre-development enquiries and mains applications from developers will be dealt with by our Developer Interface Team who will arrange for any required mains to be designed and priced, terms to be sent and the mains to be installed.
Sharon Ranahan – Developer Interface Manager
Telephone: 0117 934 1224
All enquiries from self-lay organisations and applications will be dealt with by our Development Services team who will produce or check the design of any required mains. They will send out agreements and deal with the payments for any non-contestable work. They will also deal with the asset value payments at the end of the job.
Tim St John – Head of Development Services
Telephone: 0117 9638277
To discuss issues encountered onsite once mainlaying has begun, including changes to the design, you should speak to one of our Network Site Agent. You will be notified of the person responsible for your site before work commences. They will inspect the work as the installation progresses, go through your as-laid plans with you, arrange bacteriological testing and attend the pre-start meeting. Weekly whereabouts should be sent to our Network Site Agent.
Nick Parr – Development Services Operations Manager
Telephone 0345 602 8022
You should contact our New Supplies team about service connection issues. They will inspect the supply pipes before connection, authorise the connection and deal with the invoices and payments connected with the services.
Lynn Hawkins – New Supplies Manager
Telephone 0345 602 8022
Please address correspondence to the relevant department at: