Charges and regulations

The scheme is for all customers including developers and self-lay providers.

In our resources section listed here you will find information on all charges which will help understand things like:

• General conditions, payment dates, options and charges
• Connection, disconnection, development and infrastructure charges
• Collection of domestic water debts
• Collection of commercial water debts
• Customer enquiries and complaints.

For further information, please see the useful documents listed.

For details of the Bristol Water code of practice on enforcement of the Water Regulations, please continue to read below.

We’ve created a new calculator to allow developers and SLP providers to calculate indicative quotes. This can be found within the ‘Useful documents’ section of this page.

Our 2027/28 New Connections and Developer Services Charging Arrangements

For the upcoming charging year, we are placing a stronger emphasis on the principles of stability and predictability. This approach reflects the significant regulatory and internal changes that have taken place over the past five years. 

We are not proposing any major changes to how our charges are structured. The model will remain consistent with our current 2026/27 arrangements. Most construction and non-construction charges are expected to adjust in line with inflation and certain external factors. Infrastructure Charges will continue to be determined based on planned investment to support growth within our operating area. 

We value your input and would love to hear your views. Please share your feedback by emailing us at: developer_services_questions@southwestwater.co.uk 

Key questions for your consideration:

• Do you agree with minimising changes and broadly aligning our charging structure with the current charging arrangement?

• Thinking about the current 2026/27 charging arrangement what is working well and what would you like improved?

• Are any of our charges unclear or you would like more details?

• Do you understand the choices you have as a customer?