Charges & Regulations

Learn more about what we charge and why we charge it.

Developer Charter

Fees & Charges

Water Regulations

Developer Charter

This Charter explains the different services that are available and the timescales that are placed on their delivery.

Our dedicated teams are responsible for the provision of water supplies associated with all aspects of development. Whether it is a new housing settlement, a commercial development, or the building or conversion of individual homes, we are here to help.

Included in this charter are tables that list exactly what a developer is required to submit or do in order for us to be able to provide each of the services. If the criteria for each application are met, your application will run more smoothly and will not be subject to delays.

We know that each development is unique but, by talking to us as early as possible, we can identify your needs and together ensure that they are met efficiently and on time.

This charter does not aim to provide in-depth information on each of the processes described within it, it merely outlines the services we provide and the timescale (in calendar days) we provide them in, as well as the information that has to be provided, or the activities that have to have been completed, by Developers, or those working on their behalf, to enable us to provide those services. Each section in this charter does, however, provide further details of the source of further information on the activities being discussed.

For further information, please see the resource listed...

Fees & Charges

Connection, disconnection, development and infrastructure charges (the scheme is for all customers including developers and self-lay providers)

In our resources section listed here you will find information on all charges and will help understand things like:

  • General conditions, payment dates, options and charges
  • Connection, disconnection, development and infrastructure charges – this booklet
  • Collection of domestic water debts
  • Collection of commercial water debts
  • Customer enquiries and complaints

For further information, please see the useful documents listed.

For details of the Bristol Water code of practice on enforcement of the Water Regulations, please continue to read below.

Water Regulations

This article helps you understand the water rules and regulations around water.

The Water Supply (Water Fittings) Regulations 1999 are statutory requirements for the design, installation, composition and maintenance of water fixtures and fittings.

“Water fittings” means any item that is connected to your water supply, (such as taps, valves, cisterns and solder) and apply from the point where water enters the property’s underground service pipe.

The Water Regulations were created under the Water Industry Act 1991 to ensure the safety of the water supply.

The five main purposes of the Water Regulations are to protect against:

  • contamination
  • waste
  • misuse
  • undue consumption
  • erroneous measurement

 

For further information, please see the useful documents listed.

Everyone must comply with the Water Regulations and water companies have an obligation to enforce them.

For details of the Bristol Water code of practice on enforcement of the Water Regulations, please click on the link under useful documents.

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