Our plans

To achieve our vision of trust beyond water we have created 
long term and shorter term plans that look at our plans.

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Our Business Plan 2025 - 30

Informed and founded on your feedback, we are delighted to share a summary of Our Plan for Change 2025 – 30.

Read Our Plan For Change

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Plans for all

We've been on a long journey with our customers as we've built our plans for the future.

Read about our plans

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Our long-term ambition

Our vision for the future is “Trust beyond water – providing excellent customer experiences.” Learn more about our ambitions below...

More on our ambitions here


Planning for drought

Our resources are well managed and so, hopefully, we will never be in a drought. But we plan for it just in case.

Read our drought resources

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Water resources

Managing our water resources is critical to what we do. Over the next 25 years our area will face increasing pressures due to growth and climate change.

View our resources

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Regulatory & policy

Bristol Water’s Regulatory Policy and Consultations

View our policies



WaterShare+ is a scheme designed to give you a share in what we do or money off your bill.

More on the WaterShare+ scheme

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Our customer

Our customers are the life and energy of our business and everything we do is to improve the experience we give them.

More on our challenge panel