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Developer Service Standards

Water companies have delivered on their promise to compile and deliver a key set of developer services standards that can be used to compare performance across the industry.

This will underpin their commitment to support and help accelerate the Government’s house building programme by providing greater transparency to help drive improvements in service levels and performance.

The new service standards measure water company performance in dealing with a broad range of activities which are essential for housing development against levels of service that customers, developers and self-lay providers can expect in relation to the provision of water services infrastructure.

The full set of figures cover 24 water supply and 9 sewerage performance targets for a range of services including enquiries, quotations, connections, design, construction and adoption of developer laid assets across England and Wales. Details of these can be found on the Water UK website.

Quarter One 2018/19 Results 96.53% Service performance within target and activity levels for Requisition and Self Lay.

Quarter One 2018-19 Results 99.58% Service performance within target and activity levels for Self Lay.

The performance figures are available for each company and will be updated quarterly on the Water UK website. We are working with WaterUK to explore a redress scheme that will be used throughout by all water companies.

The Bristol Water Promise sets out the levels of service we aim to achieve. It is our commitment to serving you, our Developer and SLP customers.

Please refer any queries to Head of Development Services Tim St John on

For complaints please refer to our Operational Enquiries and Complaints Code of Practice.

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