Contact our teams
Phone: 0345 702 3797
Monday - Friday: 08:00 - 18:00 (Out of hours contact available in emergencies only.)
Calls to 0345 numbers usually cost the same as standard UK landline numbers but please check with your telephone service provider. Please be aware our calls may be recorded.
We welcome contacts using the text relay service.
Loss of business claims
Have you been contacted by Accent?
A survey company called Accent are currently conducting door to door surveys, on behalf of Ofwat, gathering feedback on your perception of us. They'll be carrying proof of ID with them, although we cannot confirm their identity over the phone. You can also refuse to take part if you wish.
Leave your feedback
Complete this short survey to let us know what you think of our services, customer service, or online experience.