Contact us

All pre-development enquiries and mains applications from developers will be dealt with by our Developer Interface Team who will arrange for any required mains to be designed and priced, terms to be sent and the mains to be installed.

Sharon Ranahan – Development Interface Specialist
Telephone: 0117 9341224
Email: developer.interface@bristolwater.co.uk

All enquiries from self-lay organisations and applications will be dealt with by our Development Services team who will produce or check the design of any required mains. They will send out agreements and deal with the payments for any non-contestable work. They will also deal with the asset value payments at the end of the job.

Tim St John – Senior Project Manager
Telephone: 0117 963 8277
Email: Development.Services@bristolwater.co.uk

To discuss issues encountered onsite once mainlaying has begun, including changes to the design, you should speak to one of our Network Site Agents. You will be notified of the person responsible for your site before work commences. They will inspect the work as the installation progresses, go through your as-laid plans with you, arrange bacteriological testing and attend the pre-start meeting. Weekly whereabouts should be sent to our Network Site Agent.

Tim St John – Senior Project Manager
Telephone: 0345 602 8022
Email: networksiteagents@bristolwater.co.uk

You should contact our New Supplies team about service connection issues. They will inspect the supply pipes before connection, authorise the connection and deal with the invoices and payments connected with the services.

Hayley Hunt – New Supplies Manager
Telephone: 0345 602 8022 
Email: Hayley.hunt@bristolwater.co.uk

It is often necessary for us to maintain our pipework and apparatus within the public Highway. Sometimes engineering or safety reasons require us to close a lane or road. If you experience significant disruption to your business during our works, let us know. If you think you may suffer a loss, we recommend you keep a diary of events to support any claim. Please contact us immediately to see if there is anything we can do to reduce the disruption and to discuss any claim.