Our journey continues...

We've been on a long journey with our customers as we've built our plans for the future. And the people of the West Country have sure had a lot to say, and we've learnt a lot from what they've been telling us. Here we present our plans for 2020 - 2025, which have been built with our customers. But this is just the start of the journey...

Affordable bills for all...


As part of our plans, we're committing to lower the average bill by 5%, keeping them lower than they were in 2015. We will also continue to eliminate water poverty with low bills and more access to social tariffs.


"It's time for the local water companies to take centre stage."

Summary of our plan


To make it easy, we have summarised our plan on an interactive page.


So what are we going to do?

93% of our customers say this is what they want and need from their local water company. Download a copy of the Bristol Water Challenge Panel's Report


We've been here for six generations!


So, we probably served your great-great-great-great grandparents, and we continue to serve you and your family. We'll continue to give more back and pop up where you least expect us.


Download the Plan...

Bristol Water For All


Customer Summary


Executive Summary
Board Assurance
Business Plan Guide

What next?

September 2018


On 3 September 2018, all water companies in the UK submit their business plans for 2020 - 2025 to the water regulator, Ofwat.

April 2019

On 1 April we will submit revised evidence following Ofwat's initial assessment.



July 2019


In July 2019, Ofwat will have published its draft determination of all the business plans. Some draft determinations will be published in March/ April 2019.

December 2019


In December, Ofwat publishes its final determinations.




Revised April 2019


In September 2018, we published our business plan promising cheaper bills, industry leading customer service and reduce water leakage. Following an initial review by our regulator, Ofwat, we have now revised some sections of the evidence for our plan. The changes are really in the detail so we will still be reducing bills, delivering industry leading customer service, and reducing leakage.


Revised Executive Summary


Revised Bristol Water For All


Data Tables


Revised Guide to Our Plan


Bristol Water Clearly Resilient



For more information and to see our evidence for this plan, follow the link below