Our customer research
Get involved and help shape our business, now and in the future
We want you to shape our services.
This has always been at the core of our plans, but we know we need to do more to increase customer confidence in our water and waste services, our people and the way these are paid for through bills.
This starts with understanding our customers.
Find our more about how our research programme supports our consumer involvement in decision-making plans here.
Phases of research
Our research is structured into four phases that helps us structure our ongoing conversations with all our customers, and ensures your input can be included in the planning process at the right time.
The phases include specific business planning research, as well as business-as-usual activities, that means you can continue to have your say.
Our public meetings
As a valued customer, we want to give you more of a say in how we run our water company.
