Please be aware of scammers ⚠️
We’re aware that some customers have received scam calls from people pretending to be from Bristol Water demanding payment for their water bill. Customers have said they were being pressurised for card payment details or told that a Direct Debit had failed and they needed to make an immediate payment. Our team would never put any customer under such pressure to make a payment in this way.
If you’re concerned about a call you have received, please hang up and contact us directly on 0345 600 3 600.
The best way to resolve your complaint is by calling us and talking to our experts in customer services.
For issues or questions with leaks, your water supply, pressure or quality:
Call our operations team on 0345 702 3797
Phoneline opening times:
Monday to Friday: 8am until 6pm
For issues or questions about your bill, moving home, metering or Priority Services:
Call our billing team on 0345 600 3600
Phoneline opening times:
Monday to Friday: 8am until 8pm
Saturday: 8am until 2pm.
Please have your customer reference number and the property address the query relates to handy for our representatives.
Please be advised that our response to form submissions may take up to 10 working days.
Calls to 0345 numbers usually cost the same as standard UK landline numbers. Please check with your network provider
Submitting an enquiry: We will reply to your submission within five working days, if you have a more urgent question about your bill please call us so we can help you straight away.
*Calls to 0345 numbers usually cost the same as standard UK landline numbers. Please check with your network provider
Our lines are open Monday - Friday, 8am - 8pm & Saturday, 8am - 2pm - Please have your customer reference number and the property address the query relates to handy for our representatives.
Online forms 📝
Apply for the Priority Services register
Help with billing 📄
Issues with your water supply? 🚱
Online help 🔗
Please visit our COVID-19 information page to see our latest updates.
Have you been contacted by Accent?
A survey company called Accent are currently conducting door to door surveys, on behalf of Ofwat, gathering feedback on your perception of us. They'll be carrying proof of ID with them, although we cannot confirm their identity over the phone. You can also refuse to take part if you wish.
Environmental information request
The Environmental Information Regulations 2004 (EIR) came into force on 1st of January 2005. They apply to public authorities, which for the purposes of the EIR includes, Bristol Water plc.
Requests can be made by anyone. They need not be in writing, and can be made by telephone, in person, e-mail or other means of communication. There is also no requirement to refer specifically to, or state that the request is made under the Environmental Information Regulations, nor to give any reasons for the request, or the proposed use for which the information requested. However, it will help to process the request more efficiently if “Environmental Information Regulations” or “EIR” is mentioned when making the request. It is also open to anyone making a request to ask for information to be provided in a certain format, such as by paper copy, electronically or to inspect information.
If you wish to make a request please read the leaflet HERE for more information.
Please note: If you are given the opportunity to complete a survey, we encourage you to take the chance to have your say. Customer feedback is an important part of our and Ofwat’s activity in regulating the performance of water companies and the services we provide to our customers. If you do not want to be surveyed by us please let us know and you won’t be surveyed but may still be contacted by Ofwat. For more information please see our Privacy Notice.
Need a little more help?