Contact us

 

Whatever the problem we are here to help.
Covid-19

 

In light of the latest Government announcement, there have been some changes to our normal services. Please visit our COVID-19 information page to see our latest updates.

 

Accent surveys

 

A survey company called Accent are currently conducting door to door surveys, on behalf of Ofwat, gathering feedback on your perception of us. They'll be carrying proof of ID with them, although we cannot confirm their identity over the phone. You can also refuse to take part if you wish.

Billing queries

Contact us


If you'd prefer to get in touch, you can do so in the following ways:

 

0345 600 3600

Submit an enquiry online

Submitting an enquiry: We will reply to your submission within five working days, if you have a more urgent question about your bill please call us so we can help you straight away.

*Calls to 0345 numbers usually cost the same as standard UK landline numbers. Please check with your network provider

Our lines are open Monday - Friday, 8am - 8pm & Saturday, 8am - 2pm - Please have your customer reference number and the property address the query relates to handy for our representatives.

 

Leaks & supply problems

Contact us


If you'd prefer to get in touch, you can do so in the following ways:

0345 702 3797

 

*Calls to 0345 numbers usually cost the same as standard UK landline numbers. Please check with your network provider

 

Submit an enquiry online

 

*Please be advised that our response to form submissions may take up to 10 working days.

Our lines are open Monday - Friday, 8am - 6pm and for emergencies after working hours.

Your account

Contact us


If you'd prefer to get in touch, you can do so in the following ways:

0345 600 3600

 

Submit an enquiry online

 

Submitting an enquiry: We will reply to your submission within five working days, if you have a more urgent question about your bill please call us so we can help you straight away.

 

*Calls to 0345 numbers usually cost the same as standard UK landline numbers. Please check with your network provider

Our lines are open Monday - Friday, 8am - 8pm & Saturday, 8am - 2pm - Please have your customer reference number and the property address the query relates to handy for our representatives.

 

Switching to a meter

Contact us


If you'd prefer to get in touch, you can do so in the following ways:

0345 600 3600

 

Send us an email

 

*Calls to 0345 numbers usually cost the same as standard UK landline numbers. Please check with your network provider

Our lines are open Monday - Friday, 8am - 6pm - Please have your customer reference number and the property address the query relates to handy for our representatives.

 

Moving home

Contact us


If you'd prefer to get in touch, you can do so in the following ways:

0345 600 3600

 

Submit a change of address online

 

*Calls to 0345 numbers usually cost the same as standard UK landline numbers. Please check with your network provider

Our lines are open Monday - Friday, 8am - 8pm & Saturday, 8am - 2pm - Please have your customer reference number and the property address the query relates to handy for our representatives.

Developer services

Contact us


If you'd prefer to get in touch, you can do so in the following ways:

0345 702 3797

 

Send us an email

 

*Calls to 0345 numbers usually cost the same as standard UK landline numbers. Please check with your network provider

Our lines are open Monday - Friday, 8am - 6pm and for emergencies after working hours.

Complaints

If you have a complaint, get in touch
 

We work hard to offer you the best possible experience, but sometimes we don’t get it right.

If you’re unhappy with the service you’ve received from us and would like to make a complaint please call:

 

Operational complaints:
0345 702 3797

 

Billing complaints:
0345 600 3600

 

Submit an enquiry online

 

Submitting an enquiry: We will reply to your submission within five working days, if you have a more urgent question about your bill please call us so we can help you straight away.

 

*Calls to 0345 numbers usually cost the same as standard UK landline numbers. Please check with your network provider

Our lines are open Monday - Friday, 8am - 6pm and for emergencies after working hours.

Environmental information request

 

The Environmental Information Regulations 2004 (EIR) came into force on 1st of January 2005. They apply to public authorities, which for the purposes of the EIR includes, Bristol Water plc.

Requests can be made by anyone. They need not be in writing, and can be made by telephone, in person, e-mail or other means of communication. There is also no requirement to refer specifically to, or state that the request is made under the Environmental Information Regulations, nor to give any reasons for the request, or the proposed use for which the information requested. However, it will help to process the request more efficiently if “Environmental Information Regulations” or “EIR” is mentioned when making the request. It is also open to anyone making a request to ask for information to be provided in a certain format, such as by paper copy, electronically or to inspect information.

 

If you wish to make a request please read the leaflet HERE for more information.

Priority Services

Contact us


If you'd prefer to get in touch, you can do so in the following ways:

0345 600 3600

 

Sign up for Priority Services online

 

*Calls to 0345 numbers usually cost the same as standard UK landline numbers. Please check with your network provider

Please note: If you are given the opportunity to complete a survey, we encourage you to take the chance to have your say. Customer feedback is an important part of our and Ofwat’s activity in regulating the performance of water companies and the services we provide to our customers. If you do not want to be surveyed by us please let us know and you won’t be surveyed but may still be contacted by Ofwat. For more information please see our Privacy Notice.

Need a little more help...

 

Ways to reduce your bills

 

You'll be surprised how making small changes to how you live can result in a big reduction in the amount of water you use.

 

If you're struggling to do something then why not look through our help on stop taps and other content related elements.