Bereavement support

When you are dealing with the loss of a loved one, there is a lot to think about and organise. We want to ensure we make dealing with us as easy as possible.

Loss of a loved one – we are here to help

To make sure we can support you in the best way possible, it would be helpful if you had the following information ready when contacting us:

  • Details of your loved one, including their name, address, and their date of death
  • Bristol Water customer number (if available)
  • Whether the property is owned or rented
  • An up-to-date meter reading (if applicable)
  • The name, address and contact details of the person/executor who will be looking after the deceased’s affairs
  • Details of anyone still living at the property
  • Whether water is still required at the property

Don’t worry if you don’t have all this information we can still help.

We also work with Life ledger, which is a free online service that makes things a little easier. Life Ledger allows you to notify lots of companies in one easy contact about the passing of your loved one.