Understanding your bill

We want you to understand how we calculate your bill, so it's clear what you need to pay, but also so you understand how much water you've used and how you can take steps to reduce your consumption.

Two companies provide your water

services

 

Unlike some other areas of the country, your water service is actually provided by

two companies. We supply your fresh water, and Wessex Water provides your

sewerage service. We combine the charges for both into a single bill, so it's easier

for you to pay.

Make a payment

 

We make it easy for you to pay your bill in a way that is most convenient to you.

How is my bill made up?

 

At times, some of the terminology on your bill can be confusing. Every bill is made up of a number of different elements and charges, based on the services we provide. Here's a summary of the main ones and what they mean in plain language.

Still confused by your bill? Check our Frequently Asked Questions or Contact us

Problem with your bill?

 

Help with paying your bill

 

Let us know if you're struggling with your water bill or finding it hard to make your payment. We have a number of options and schemes that could help make things easier for you.

 

Bill higher than expected?

 

If your bill looks a bit high, or if you think we may have got something wrong, let us know. The sooner you let us know, the sooner we'll be able to put it right or help identify the cause.

 

Ways to reduce the amount of water you use

 

If you use a water meter, just a few small changes to how you live can have a big impact on the amount of water you use and how much you spend. Learn more about our top-tips for saving water in your home.

 

Still need help?

    If you have an unmetered bill and a monthly payment arrangement in place, your annual bill is split over 10 monthly instalments: May to February. We do not take payments in March and April because during these months we generate bills for the forthcoming financial year.

    If you have a metered bill and pay by a monthly budget arrangement we can take a payment each month of the year. We will automatically review your payments annually.

    To set up a Direct Debit please click here

    Charging for water services is a complex matter, involving both the law (primarily the 1991 Water Industry Act) and our economic regulator, the Water Services Regulation Authority, which is referred to as Ofwat.

    Your supply is either unmetered or metered, and this normally determines the way we charge for your water supply.

    Unmetered – we normally use the rateable value (RV) of your property and calculate the cost for the year in advance

    Metered – we normally read the meter twice a year and you pay for the water you actually use

    Click here for more detail



    If you feel you are struggling to pay your bills, or you feel like you need extra help then please visit our Priority Services page where you can sign up or find out more.

    There is no cost to close your account. Depending on the status of your account and any payment arrangement you may have, there could be a final balance to pay. If you're moving and need to tell us about your change of address, please complete this online form. Alternatively contact us on 0345 600 3600

    Your bill is due and payable on issue. To pay this online please click here

    If you have subscribed to online billing, you will receive an email advising you when you have a new bill. If you are facing problems paying or wish to discuss a payment arrangement to spread the cost, please contact us.

    We supply water to 500,000 homes and businesses across Bristol City, North Somerset and areas of Bath, North East Somerset and South Gloucestershire. That's about 1.2m people who have access to our water every day. Wessex Water is responsible for providing sewerage services for the majority of our customers when they've finished using the water.

    We also offer a range of alternative payment options for those struggling to pay, to find out more click here

    Your property's rateable value is shown on the front page of your unmetered bill. If you have not yet moved into a property and would like to find out the rateable value, please contact us on 0345 600 3600

    Didn't get the answer to your query?
    Visit our help & support center