Two companies provide your water services
Unlike some other areas of the country, your water service is actually provided by
two companies. We supply your fresh water, and Wessex Water provides your
sewerage service. We combine the charges for both into a single bill, so it's easier
for you to pay.
Problem with your bill?
Get help with paying your bill
Let us know if you're struggling with your water bill or finding it hard to make your payment. We have a number of options and schemes that could help make things easier for you.
Bill higher than expected?
If your bill looks a bit high, or if you think we may have got something wrong, let us know. The sooner you let us know, the sooner we'll be able to put it right or help identify the cause.
Ways to reduce the amount of water you use
If you use a water meter, just a few small changes to how you live can have a big impact on the amount of water you use and how much you spend. Learn more about our top-tips for saving water in your home.
If you have an unmetered bill and a monthly payment arrangement in place, your annual bill is split over 10 monthly instalments: May to February. We do not take payments in March and April because during these months we generate bills for the forthcoming financial year.
If you have a metered bill and pay by a monthly budget arrangement we can take a payment each month of the year. We will automatically review your payments annually.
Charging for water services is a complex matter, involving both the law (primarily the 1991 Water Industry Act) and our economic regulator, the Water Services Regulation Authority, which is referred to as Ofwat.
Your supply is either unmetered or metered, and this normally determines the way we charge for your water supply.
Unmetered – we normally use the rateable value (RV) of your property and calculate the cost for the year in advance.
Metered – we normally read the meter twice a year and you pay for the water you actually use.
If you feel you are struggling to pay your bills, or you feel like you need extra help then please visit our Priority Services page where you can sign up or find out more.
There is no cost to close your account. Depending on the status of your account and any payment arrangement you may have, there could be a final balance to pay. If you're moving and need to tell us about your change of address, please complete our online moving form. Alternatively contact us on 0345 600 3600
Your bill is due and payable on issue. Pay your bill online.
If you have subscribed to online billing, you will receive an email advising you when you have a new bill. If you are facing problems paying or wish to discuss a payment arrangement to spread the cost, please contact us.
We supply water to 500,000 homes and businesses across Bristol City, North Somerset and areas of Bath, North East Somerset and South Gloucestershire. That's about 1.2m people who have access to our water every day. Wessex Water is responsible for providing sewerage services for the majority of our customers when they've finished using the water.
We also offer a range of alternative payment options for those struggling to pay.
Your property's rateable value is shown on the front page of your unmetered bill. If you have not yet moved into a property and would like to find out the rateable value, please contact us on 0345 600 3600