Contact us on moving home

How can we help you today?

Contact our teams

Find information on how to contact our teams at Bristol Water below.

Moving home

Phone: 0345 600 3600
Monday - Friday: 08:00 - 18:00, Saturday: 09:00 - 13:00

Online form: Moving address online form. You can submit a moving form online and we'll update your account within 5 working days.

Apply for the Priority Services Register

Apply for a water meter

Have you been contacted by Accent?

A survey company called Accent are currently conducting door to door surveys, on behalf of Ofwat, gathering feedback on your perception of us. They'll be carrying proof of ID with them, although we cannot confirm their identity over the phone. You can also refuse to take part if you wish.

Leave your feedback

Complete this short survey to let us know what you think of our services, customer service, or online experience.