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Ensuring you're aware of a supply interruption.
Occasionally, we may need to turn the water supply off to carry out essential works, and we use a variety of means to let our customers know in advance. However, if you're blind, partially sighted, or have difficulties understanding English, the methods we use may not be best suited to your needs.
If you are on the Priority Services register, we can discuss the best way to make sure you're aware of disruptions, whether it be a telephone call, a home visit, or perhaps letting your neighbour know, so they can make you aware.
Sign up now or phone us on 0345 600 3600 and ask if you'd be eligible.
Large print bills
If you or a member of your household have difficulty reading smaller print or are Braille users, we can arrange to produce your bills in large print or in Braille for you.
Sign up online now, or phone us on 0345 600 3600 and ask if you're eligible.
Telephone bill reading
If you have difficulty understanding your bill, we can explain it to you over the telephone before sending it. Alternatively, you may prefer us to send your bills and correspondence to a nominated friend, relative or carer who can help you.
Sign up online now, or phone us on 0345 600 3600 and ask if you're eligible.
Alternative language
If you wish to receive your bill in a language other than English, and you don't have a nominated friend or family member that can help, we can arrange this for you or we can arrange to provide information using a special language line. We can also arrange for a selection of leaflets to be translated into a language other than English.
Sign up online now, or phone us on 0345 600 3600 and ask if you're eligible.
Nominated bill
If you prefer, we can post your bill to a nominated relative, friend, or carer. If you need to stay in a hospital for a long period of time, we can redirect your bills to a nominated relative, carer or friend to avoid you not having to worry about leaving them unpaid. They will not become liable for the money due, as this remains your responsibility.
Sign up online now, or phone us on 0345 600 3600 and ask if you're eligible.
Help with reading your water meter.
If you have a water meter fitted, it is important to check this regularly to avoid receiving an unexpected high bill due to a leak. If you have difficulty reading it, we can arrange help for you.
We offer additional free meter readings to elderly customers and those with additional needs. The reading will be taken within five working days of the request.
If elderly or disabled customers wish to read their own meters, we can re-locate the meter, or discuss alternative options to make it easier for them to read.
Sign up for Priority Services online now, or phone us on 0345 600 3600 and ask if you're eligible.
For customers who use home dialysis.
We maintain a register of home dialysis users in the Bristol Water area, so that if there are any planned disruptions to your water supply, you are notified in advance, so alternative arrangements can be made.
The register is compiled from information supplied by local health authorities, or patients living in the Bristol Water supply area.
We write to home dialysis users confirming their registration and ask them to notify us of their dialysing times, so that if operational work is required, which may result in a disruption to the water supply, we can work around your dialysis times.
Sign up online now, or phone us on 0345 600 3600 and ask if you're eligible.