Get a little extra help
If you have additional needs or a disability, you can sign up to our Priority Services register for free.
Additional assistance, whatever your needs
If you have additional needs or a disability, you can sign up to our Priority Services Register for free. We can help with meter readings, provide different bill formats, schedule priority repairs, supply emergency bottled water and more.
- Disability or medical condition
- Restricted mobility
- Short-term injury
- Mental illness
- Sight, hearing or speech condition
- Over 65
The benefits of signing up
The benefits of signing up
If you have a medical condition or disability, you can sign up to access our Priority Services. It’s free, only takes a few minutes and you can pick which services you’d like to receive.
Updates on supply interruptions
Updates on supply interruptions
Occasionally, we may need to turn the water supply off to carry out essential works. We use a variety of means to let our customers know in advance – however, if you're blind, partially sighted or have difficulties understanding English, the methods we use may not be best suited to your needs. By signing up to our Priority Services register, we can work together to choose the best way to keep you up to date. This could be a telephone call, a home visit, or even letting your neighbour know, so they can pass on the update.
Large print bills
Large print bills
If you or a member of your household has difficulty reading smaller print or are Braille users, we can arrange to produce your bills in large print or in Braille.
Telephone bill reading
Telephone bill reading
If you have difficulty understanding your bill, we can explain it to you over the telephone before sending it. Alternatively, you may prefer us to send your bills and correspondence to a nominated friend, relative or carer who can help you.
Alternative language
Alternative language
If you wish to receive your bill in a language other than English, and you don't have a nominated friend or family member that can help, we can arrange this for you or we can arrange to provide information using a special language line. We can also arrange for a selection of leaflets to be translated into a language other than English.
Nominated bill
Nominated bill
If you prefer, we can post your bill to a nominated relative, friend or carer. If you need to stay in hospital for a long period of time, we can redirect your bills to a nominated relative, carer or friend so you don’t need to worry about leaving them unpaid. They will not become liable for the money due, as this remains your responsibility.
Reading your water meter
Reading your water meter
If you have a water meter fitted, it is important to check this regularly to avoid receiving an unexpected high bill due to a leak. If you have difficulty reading it, we can arrange help for you. We offer additional free meter readings to elderly customers and those with additional needs. The reading will be taken within five working days of the request. If elderly or disabled customers wish to read their own meters, we can relocate the meter or discuss alternative options to make it easier for them to read.
Customers with home dialysis
Customers with home dialysis
We maintain a register of home dialysis users in the Bristol Water area. This means that if there are any planned disruptions to your water supply, you are notified in advance and alternative arrangements can be made. The register is compiled from information supplied by local health authorities or patients living in the Bristol Water supply area. We write to home dialysis users confirming their registration and ask them to notify us of their dialysing times. If operational work is required, which may result in a disruption to the water supply, we can work around your dialysis times.
The benefits of signing up
If you have a medical condition or disability, you can sign up to access our Priority Services. It’s free, only takes a few minutes and you can pick which services you’d like to receive.
Updates on supply interruptions
Occasionally, we may need to turn the water supply off to carry out essential works. We use a variety of means to let our customers know in advance – however, if you're blind, partially sighted or have difficulties understanding English, the methods we use may not be best suited to your needs. By signing up to our Priority Services register, we can work together to choose the best way to keep you up to date. This could be a telephone call, a home visit, or even letting your neighbour know, so they can pass on the update.
Large print bills
If you or a member of your household has difficulty reading smaller print or are Braille users, we can arrange to produce your bills in large print or in Braille.
Telephone bill reading
If you have difficulty understanding your bill, we can explain it to you over the telephone before sending it. Alternatively, you may prefer us to send your bills and correspondence to a nominated friend, relative or carer who can help you.
Alternative language
If you wish to receive your bill in a language other than English, and you don't have a nominated friend or family member that can help, we can arrange this for you or we can arrange to provide information using a special language line. We can also arrange for a selection of leaflets to be translated into a language other than English.
Nominated bill
If you prefer, we can post your bill to a nominated relative, friend or carer. If you need to stay in hospital for a long period of time, we can redirect your bills to a nominated relative, carer or friend so you don’t need to worry about leaving them unpaid. They will not become liable for the money due, as this remains your responsibility.
Reading your water meter
If you have a water meter fitted, it is important to check this regularly to avoid receiving an unexpected high bill due to a leak. If you have difficulty reading it, we can arrange help for you. We offer additional free meter readings to elderly customers and those with additional needs. The reading will be taken within five working days of the request. If elderly or disabled customers wish to read their own meters, we can relocate the meter or discuss alternative options to make it easier for them to read.
Customers with home dialysis
We maintain a register of home dialysis users in the Bristol Water area. This means that if there are any planned disruptions to your water supply, you are notified in advance and alternative arrangements can be made. The register is compiled from information supplied by local health authorities or patients living in the Bristol Water supply area. We write to home dialysis users confirming their registration and ask them to notify us of their dialysing times. If operational work is required, which may result in a disruption to the water supply, we can work around your dialysis times.
The benefits of signing up
The benefits of signing up
If you have a medical condition or disability, you can sign up to access our Priority Services. It’s free, only takes a few minutes and you can pick which services you’d like to receive.
Updates on supply interruptions
Updates on supply interruptions
Occasionally, we may need to turn the water supply off to carry out essential works. We use a variety of means to let our customers know in advance – however, if you're blind, partially sighted or have difficulties understanding English, the methods we use may not be best suited to your needs. By signing up to our Priority Services register, we can work together to choose the best way to keep you up to date. This could be a telephone call, a home visit, or even letting your neighbour know, so they can pass on the update.
Large print bills
Large print bills
If you or a member of your household has difficulty reading smaller print or are Braille users, we can arrange to produce your bills in large print or in Braille.
Telephone bill reading
Telephone bill reading
If you have difficulty understanding your bill, we can explain it to you over the telephone before sending it. Alternatively, you may prefer us to send your bills and correspondence to a nominated friend, relative or carer who can help you.
Alternative language
Alternative language
If you wish to receive your bill in a language other than English, and you don't have a nominated friend or family member that can help, we can arrange this for you or we can arrange to provide information using a special language line. We can also arrange for a selection of leaflets to be translated into a language other than English.
Nominated bill
Nominated bill
If you prefer, we can post your bill to a nominated relative, friend or carer. If you need to stay in hospital for a long period of time, we can redirect your bills to a nominated relative, carer or friend so you don’t need to worry about leaving them unpaid. They will not become liable for the money due, as this remains your responsibility.
Reading your water meter
Reading your water meter
If you have a water meter fitted, it is important to check this regularly to avoid receiving an unexpected high bill due to a leak. If you have difficulty reading it, we can arrange help for you. We offer additional free meter readings to elderly customers and those with additional needs. The reading will be taken within five working days of the request. If elderly or disabled customers wish to read their own meters, we can relocate the meter or discuss alternative options to make it easier for them to read.
Customers with home dialysis
Customers with home dialysis
We maintain a register of home dialysis users in the Bristol Water area. This means that if there are any planned disruptions to your water supply, you are notified in advance and alternative arrangements can be made. The register is compiled from information supplied by local health authorities or patients living in the Bristol Water supply area. We write to home dialysis users confirming their registration and ask them to notify us of their dialysing times. If operational work is required, which may result in a disruption to the water supply, we can work around your dialysis times.
How can we help you ?
If you have a medical condition or disability, you can sign up to access our Priority Services. It’s free, only takes a few minutes and you can pick which services you’d like to receive.
Get a helping hand to pay your water bills
If you’re struggling to pay, we have a range of plans to reduce your bills or help manage your payments.
Is your bill higher than expected?
If your bill looks a bit high, or if you think we may have got something wrong, please let us know. The sooner you let us know, the sooner we'll be able to put it right or help identify the cause.