Priority Services

If you have a medical condition or disability, you can sign up to access our Priority Services. It’s free, only takes a few minutes and you can pick which services you’d like to receive.

Register online

How you’ll benefit from signing up:

For people who require additional



We are committed to helping our customers as much as we can, so if you're elderly, have a disability, undergo home dialysis, or have priority needs, you may want to be included on our Priority Services register.


Frequent asked questions 

If you have an unmetered bill and a monthly payment arrangement in place, your annual bill is split over 10 monthly instalments: May to February. We do not take payments in March and April because during these months we generate bills for the forthcoming financial year.

If you have a metered bill and pay by a monthly budget arrangement we can take a payment each month of the year. We will automatically review your payments annually.

Set up a direct debit

Charging for water services is a complex matter, involving both the law (primarily the 1991 Water Industry Act) and our economic regulator, the Water Services Regulation Authority, which is referred to as Ofwat.

Your supply is either unmetered or metered, and this normally determines the way we charge for your water supply.

Unmetered – we normally use the rateable value (RV) of your property and calculate the cost for the year in advance.

Metered – we normally read the meter twice a year and you pay for the water you actually use.

If you feel you are struggling to pay your bills, or you feel like you need extra help then please visit our Priority Services page where you can sign up or find out more.

There is no cost to close your account. Depending on the status of your account and any payment arrangement you may have, there could be a final balance to pay. If you're moving and need to tell us about your change of address, please complete our online moving form. Alternatively contact us on 0345 600 3600

Your bill is due and payable on issue. Pay your bill online.

If you have subscribed to online billing, you will receive an email advising you when you have a new bill. If you are facing problems paying or wish to discuss a payment arrangement to spread the cost, please contact us.

We supply water to 500,000 homes and businesses across Bristol City, North Somerset and areas of Bath, North East Somerset and South Gloucestershire. That's about 1.2m people who have access to our water every day. Wessex Water is responsible for providing sewerage services for the majority of our customers when they've finished using the water.

We also offer a range of alternative payment options for those struggling to pay.

Your property's rateable value is shown on the front page of your unmetered bill. If you have not yet moved into a property and would like to find out the rateable value, please contact us on 0345 600 3600

Didn't get the answer to your query?
Visit our help & support centre


Other help available...


We'd always recommend contacting us first if you'd like a little extra help or assistance, however the following organisations may also be able to support you.


Age UK


Provides services for older people, including advice and financial assistance and helping you maintain your independence.


Disabled Living Foundation


National charity offering impartial advice, information and training on equipment for independent living since 1969.