What do you need help with?

 

 

 

 

 

 

Short term need

 

Priority Services

 

Customers on our Priority Services register benefit from additional, special services that are designed to meet your additional needs, whether it be help with your water meter or being notified in the event of a water disruption.

 

Payment Plans

 

Everyone has different circumstances, so if you would like to discuss a payment plan, please contact us and speak to one of our dedicated advisors who will be able to work with you to find the right solution.

 

 

 

Short term financial difficulty

 

Payment Plans

 

Everyone has different circumstances, so if you would like to discuss a payment plan, please contact us and speak to one of our dedicated advisors who will be able to work with you to find the right solution.

 

 

Discount for low income pensioners

 

Priority Services

 

Customers on our Priority Services register benefit from additional, special services that are designed to meet your additional needs, whether it be help with your water meter or being notified in the event of a water disruption.

 

Pension Credit

 

If you receive Pension Credit or if your state pension is your only income we can offer a bill discount of around 20%. Click the button below to apply.

 

 

 

 

Missing payments

 

Payment Plan - Assist

 

Assist is a scheme for low income householders who are assessed as being in financial difficulty. A low rate tariff can be applied, which offers discounts up to 88% of the average household bill.

 

Find out more below

 

 

Payment Plan - Restart

 

Restart is a two-year payment plan designed to cover your current usage and some of your debt. If all year one payments are met, at the end of the year we reduce the debt by an equivalent amount.

 

 

 

 

Low-income households

 

Payment Plan - Assist

 

Assist is a scheme for low income householders who are assessed as being in financial difficulty. A low rate tariff can be applied, which offers discounts up to 88% of the average household bill.

 

Find out more below

 

 

 

In receipt of benefits

 

Payment Plan - Assist

 

Assist is a scheme for low income householders who are assessed as being in financial difficulty. A low rate tariff can be applied, which offers discounts up to 88% of the average household bill.

 

Find out more below

 

 

Payment Plan - Watersure Plus

 

If there are three or more children living at home, or someone living in the property has a medical condition that causes them to use significantly more water, and you are receiving a means-based benefit or tax credits, you may be eligible for help.

 

 

 

Disabled or have additional needs

 

 
Priority Services

 

Customers on our Priority Services register benefit from additional, special services that are designed to meet your additional needs, whether it be help with your water meter or being notified in the event of a water disruption.

 

Payment Plan - Watersure Plus

 

If there are three or more children living at home, or someone living in the property has a medical condition that causes them to use significantly more water, and you are receiving a means-based benefit or tax credits, you may be eligible for help.

 

Find out more below

 

 

 

 

 

Undergoing home dialysis

 

Priority Services

 

Customers on our Priority Services register benefit from additional, special services that are designed to meet your additional needs, whether it be help with your water meter or being notified in the event of a water disruption.

Payment Plan - Watersure Plus

 

If there are three or more children living at home, or someone living in the property has a medical condition that causes them to use significantly more water, and you are receiving a means-based benefit or tax credits, you may be eligible for help.

 

Find out more below

 

Already have a water meter? Save money on your water bill

Payment plans & schemes

 

If you're struggling with your water bill payments, please let us know so we can help. We offer a number of payment plans and schemes for when you need to catch up on your payments, or need longer term assistance with your bill.

Other help available...

 

We always recommend speaking with us first and letting us know if you're having trouble with your water bill. However, if we are unable to help or you would prefer to talk to someone else, there are other ways to get help.

 

Citizens Advice

 

Citizens Advice has excellent resources on budgeting and financial management. It can also help you if you're living with debt.

Step Change

 

Step Change is a charity dedicated to helping you manage your debts. It has a number of resources that may help if you're experiencing financial difficulty.

More help...

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        If you have an unmetered bill and a monthly payment arrangement in place, your annual bill is split over 10 monthly instalments: May to February. We do not take payments in March and April because during these months we generate bills for the forthcoming financial year.

        If you have a metered bill and pay by a monthly budget arrangement we can take a payment each month of the year. We will automatically review your payments annually.

        To set up a Direct Debit please click here

        Charging for water services is a complex matter, involving both the law (primarily the 1991 Water Industry Act) and our economic regulator, the Water Services Regulation Authority, which is referred to as Ofwat.

        Your supply is either unmetered or metered, and this normally determines the way we charge for your water supply.

        Unmetered – we normally use the rateable value (RV) of your property and calculate the cost for the year in advance

        Metered – we normally read the meter twice a year and you pay for the water you actually use

        Click here for more detail



        If you feel you are struggling to pay your bills, or you feel like you need extra help then please visit our Priority Services page where you can sign up or find out more.

        There is no cost to close your account. Depending on the status of your account and any payment arrangement you may have, there could be a final balance to pay. If you're moving and need to tell us about your change of address, please complete this online form. Alternatively contact us on 0345 600 3600

        Your bill is due and payable on issue. To pay this online please click here

        If you have subscribed to online billing, you will receive an email advising you when you have a new bill. If you are facing problems paying or wish to discuss a payment arrangement to spread the cost, please contact us.

        We supply water to 500,000 homes and businesses across Bristol City, North Somerset and areas of Bath, North East Somerset and South Gloucestershire. That's about 1.2m people who have access to our water every day. Wessex Water is responsible for providing sewerage services for the majority of our customers when they've finished using the water.

        We also offer a range of alternative payment options for those struggling to pay, to find out more click here

        Your property's rateable value is shown on the front page of your unmetered bill. If you have not yet moved into a property and would like to find out the rateable value, please contact us on 0345 600 3600

        Didn't get the answer to your query?
        Visit our help & support center