Help paying your bills

Help is on hand if you need support paying your bills, or you're in need of short term help.


Struggling with bill payments?


Discount for low income pensioners


If you receive Pension Credit or if your state pension is your only income we can offer a bill discount of around 20%.


 Payment plans


We can offer you different ways to pay your bill, and help out if you're in debt with your water bill. 


COVID Assist


If you've lost income due to COVID-19, our new COVID Assist scheme could save you money off your bill for the next six months. 


Bill cap scheme - Watersure Plus


If you are in a low income household, our WaterSure Plus scheme could help reduce your payments.


Reduced bill - Assist


Assist is a scheme for low income householders who are assessed as being in financial difficulty. 


Other help is available


We always recommend speaking with us first and letting us know if you're having trouble with your water bill. However, if we are unable to help or you would prefer to talk to someone else, there are other ways to get help.


Step Change


Step Change is a charity dedicated to helping you manage your debts. It has a number of resources that may help if you're experiencing financial difficulty.

Citizens Advice


Citizens Advice has excellent resources on budgeting and financial management. It can also help you if you're living with debt.

Scope's Disability Energy Support with water advice


The Disability Energy Support service can help to reduce your energy bills costs. They are experts in providing support for disabled households facing issues around energy. 


Those who identify as disabled and who live in a household where there are one or more disabled people are eligible to use our services. Support is available for those with long-term, short-term, or even temporary mental or physical conditions..


To find out more call 0808 801 0828 or click the button below.

If you have an unmetered bill and a monthly payment arrangement in place, your annual bill is split over 10 monthly instalments: May to February. We do not take payments in March and April because during these months we generate bills for the forthcoming financial year.

If you have a metered bill and pay by a monthly budget arrangement we can take a payment each month of the year. We will automatically review your payments annually.

Set up a direct debit

Charging for water services is a complex matter, involving both the law (primarily the 1991 Water Industry Act) and our economic regulator, the Water Services Regulation Authority, which is referred to as Ofwat.

Your supply is either unmetered or metered, and this normally determines the way we charge for your water supply.

Unmetered – we normally use the rateable value (RV) of your property and calculate the cost for the year in advance.

Metered – we normally read the meter twice a year and you pay for the water you actually use.

If you feel you are struggling to pay your bills, or you feel like you need extra help then please visit our Priority Services page where you can sign up or find out more.

There is no cost to close your account. Depending on the status of your account and any payment arrangement you may have, there could be a final balance to pay. If you're moving and need to tell us about your change of address, please complete our online moving form. Alternatively contact us on 0345 600 3600

Your bill is due and payable on issue. Pay your bill online.

If you have subscribed to online billing, you will receive an email advising you when you have a new bill. If you are facing problems paying or wish to discuss a payment arrangement to spread the cost, please contact us.

We supply water to 500,000 homes and businesses across Bristol City, North Somerset and areas of Bath, North East Somerset and South Gloucestershire. That's about 1.2m people who have access to our water every day. Wessex Water is responsible for providing sewerage services for the majority of our customers when they've finished using the water.

We also offer a range of alternative payment options for those struggling to pay.

Your property's rateable value is shown on the front page of your unmetered bill. If you have not yet moved into a property and would like to find out the rateable value, please contact us on 0345 600 3600

Didn't get the answer to your query?
Visit our help & support center