I need help paying my bill
We have a range of plans to reduce your bills or help manage your payments.

Get help paying your water bill
- Low income or in receipt of benefits
- Receiving Pension Credit or State Pension
- In debt with your bills
- A change in financial situation (eg. loss of employment)
- Short-term hardship
Low-income pensioner discount
Payment plans to clear your debt
Reduce your bill with Assist
Assist is a scheme for low income householders who are assessed as being in financial difficulty.
Applying for Assist is simple. If you have not received independent financial help from organisations such as Step Change, Citizens Advice (CAB), Financial Wellness Group or Money Advice Service then please make contact with us by completing and submitting details on the following form My Bill or Account Enquiry form (bristolwater.co.uk).
In the ‘How can we help?’ section, please advise what you'd like to discuss, we will then contact you within five working days.
If you have received independent financial help from organisations such as Step Change, Citizens Advice (CAB), Financial Wellness Group or Money Advice Service, then please fill in the application below.
To complete this application, you will need:
- the details of your debt advice agency/adviser
- your personal details including customer number and National Insurance number
- details of others in your household, including their date of birth in full
- employment details for yourself and others in the household
- your bank account details including any savings/balances
- a verified financial budget completed with help from an independent debt advice organisation
Please note: If you are unable to fill in this form yourself, an advisor at your chosen agency can do this for you.
Once you have submitted your application, we will contact you within five working days.
The personal and health information you provide in this form (about you and any other person) will be used to process your application and assess your eligibility for help with water bills in accordance with our statutory obligations. It may be shared for these purposes with the Department for Work and Pensions. For more information about our use of your personal information and your rights please see our Privacy Notice.
Our bill cap scheme
If you are in a low-income household, our WaterSure Plus scheme could help reduce your payments.
Check your eligibility for WaterSure Plus
Renew your existing WaterSure Plus scheme
Low-income pensioner discount
Payment plans to clear your debt
Reduce your bill with Assist
Assist is a scheme for low income householders who are assessed as being in financial difficulty.
Applying for Assist is simple. If you have not received independent financial help from organisations such as Step Change, Citizens Advice (CAB), Financial Wellness Group or Money Advice Service then please make contact with us by completing and submitting details on the following form My Bill or Account Enquiry form (bristolwater.co.uk).
In the ‘How can we help?’ section, please advise what you'd like to discuss, we will then contact you within five working days.
If you have received independent financial help from organisations such as Step Change, Citizens Advice (CAB), Financial Wellness Group or Money Advice Service, then please fill in the application below.
To complete this application, you will need:
- the details of your debt advice agency/adviser
- your personal details including customer number and National Insurance number
- details of others in your household, including their date of birth in full
- employment details for yourself and others in the household
- your bank account details including any savings/balances
- a verified financial budget completed with help from an independent debt advice organisation
Please note: If you are unable to fill in this form yourself, an advisor at your chosen agency can do this for you.
Once you have submitted your application, we will contact you within five working days.
The personal and health information you provide in this form (about you and any other person) will be used to process your application and assess your eligibility for help with water bills in accordance with our statutory obligations. It may be shared for these purposes with the Department for Work and Pensions. For more information about our use of your personal information and your rights please see our Privacy Notice.
Our bill cap scheme
If you are in a low-income household, our WaterSure Plus scheme could help reduce your payments.
Check your eligibility for WaterSure Plus
Renew your existing WaterSure Plus scheme
Low-income pensioner discount
Payment plans to clear your debt
Reduce your bill with Assist
Assist is a scheme for low income householders who are assessed as being in financial difficulty.
Applying for Assist is simple. If you have not received independent financial help from organisations such as Step Change, Citizens Advice (CAB), Financial Wellness Group or Money Advice Service then please make contact with us by completing and submitting details on the following form My Bill or Account Enquiry form (bristolwater.co.uk).
In the ‘How can we help?’ section, please advise what you'd like to discuss, we will then contact you within five working days.
If you have received independent financial help from organisations such as Step Change, Citizens Advice (CAB), Financial Wellness Group or Money Advice Service, then please fill in the application below.
To complete this application, you will need:
- the details of your debt advice agency/adviser
- your personal details including customer number and National Insurance number
- details of others in your household, including their date of birth in full
- employment details for yourself and others in the household
- your bank account details including any savings/balances
- a verified financial budget completed with help from an independent debt advice organisation
Please note: If you are unable to fill in this form yourself, an advisor at your chosen agency can do this for you.
Once you have submitted your application, we will contact you within five working days.
The personal and health information you provide in this form (about you and any other person) will be used to process your application and assess your eligibility for help with water bills in accordance with our statutory obligations. It may be shared for these purposes with the Department for Work and Pensions. For more information about our use of your personal information and your rights please see our Privacy Notice.
Our bill cap scheme
If you are in a low-income household, our WaterSure Plus scheme could help reduce your payments.
Check your eligibility for WaterSure Plus
Renew your existing WaterSure Plus scheme
How to use our eligibility calculator
We've got a super easy eligibility calculator which will help you find out how we can support you based on your personal circumstances. To use the calculator, simply press on the blue chat icon in the right corner and answer some quick questions.