Check your eligibility and apply today
Use our handy Chatbot to check whether you're eligible for WaterSure Plus, and if you are, you can apply instantly. You can find the bot at the bottom right hand-side of your screen.
You also have the option of applying through a printed application form, instead of applying through our Chatbot.
Quick eligibility checker
If you're in a rush, you can quickly find out if you're eligible before chatting to our bot and apply later.
To be eligible you have to meet the following conditions:
1. Your water supply is metered.
2. Someone in the household is in receipt of one of the following benefits or tax credits:
- Income Support
- Income-based Job Seeker’s Allowance
- Income-related Employment and Support Allowance
- Housing Benefit
- Universal Credit
- Pension Credit
- Working Tax Credit
- ChildTax Credit (other than just the family element)
3. There are either:
a) three or more children under the age of 19 living
in the household for whom the person receiving the
above benefit also claims Child Benefit; or
of extra water, such as:
- Desquamation (flaky skin disease);
- Weeping skin disease (eczema, psoriasis,
- Abdominal stoma;
- Crohn’s disease;
- Ulcerative colitis;
- Renal failure requiring home dialysis (except where the health authority contributes
to the cost of the dialysis)
- Another medical condition which requires the use of significant additional water and can be supported with a doctor’s certificate.
The conditions governing eligibility for WaterSure
Plus may change from time to time in accordance
with regulations issued by the Secretary of State. If you'd like to apply, please do so through the Chatbot on this page.
Applying for WaterSure Plus
If you wish to apply for this financial support you must complete an application form by checking your eligibility with our Chatbot on your screen. You will need to provide information and supplementary evidence to enable us to reasonably validate your claim. You will also need to complete a declaration, giving us permission to pass your details to the company providing sewerage services and if the application is for a medical condition to be able to contact your medical practitioner, to verify the information
- You need to re-apply for assistance every year.
- We will remind you at least 28 days before the anniversary of when you first applied and send a renewal notice for you to complete. You will need to provide the requested evidence each
time you reapply.
- You must tell us immediately if your
circumstances change and you are no longer eligible. You will remain on theWaterSure Plus scheme until the next time your meter is read.
- You will not be eligible for WaterSure Plus if you use water for discretionary purposes (eg for a swimming pool or garden watering using a
sprinkler or unattended device).
Your WaterSure Plus bill
How we charge
We'll continue to send bills each time the meter is read. The bill will show the WaterSure Plus charge and, for your information only, how much your metered charge would have been. Once on the WaterSure Plus scheme, if your actual metered bill is lower than the reduced charge, we will only charge you the lower amount.
How to pay
For those customers with payment arrangement already in place, we'll update those arrangements and tell you of any changes. For customers who don't have a payment arrangement in place there are a number of options available such as Direct Debit or you can have your payments deducted from your benefits.
If you have an unmetered bill and a monthly payment arrangement in place, your annual bill is split over 10 monthly instalments: May to February. We do not take payments in March and April because during these months we generate bills for the forthcoming financial year.
If you have a metered bill and pay by a monthly budget arrangement we can take a payment each month of the year. We will automatically review your payments annually.
To set up a Direct Debit please click here
Charging for water services is a complex matter, involving both the law (primarily the 1991 Water Industry Act) and our economic regulator, the Water Services Regulation Authority, which is referred to as Ofwat.
Your supply is either unmetered or metered, and this normally determines the way we charge for your water supply.
Unmetered – we normally use the rateable value (RV) of your property and calculate the cost for the year in advance
Metered – we normally read the meter twice a year and you pay for the water you actually use
There is no cost to close your account. Depending on the status of your account and any payment arrangement you may have, there could be a final balance to pay. If you're moving and need to tell us about your change of address, please complete this online form. Alternatively contact us on 0345 600 3600
Your bill is due and payable on issue. To pay this online please click here
If you have subscribed to online billing, you will receive an email advising you when you have a new bill. If you are facing problems paying or wish to discuss a payment arrangement to spread the cost, please contact us.
We supply water to 500,000 homes and businesses across Bristol City, North Somerset and areas of Bath, North East Somerset and South Gloucestershire. That's about 1.2m people who have access to our water every day. Wessex Water is responsible for providing sewerage services for the majority of our customers when they've finished using the water.
We also offer a range of alternative payment options for those struggling to pay, to find out more click here
Your property's rateable value is shown on the front page of your unmetered bill. If you have not yet moved into a property and would like to find out the rateable value, please contact us on 0345 600 3600