General Enquiries
Before contacting us, we recommend visiting our FAQs page, where you'll find answers to many of the most common questions about our services. You may be able to find the information you need more quickly without having to get in touch.
Hosepipe ban questions
- Read our Hosepipe Ban FAQs
- Check whether you're eligible for an exemption
- Still need help? Contact us.
Urgent query about your bill
General billing enquiries
Issue with your water supply
- Report a problem
- Contact us online
- Check for incidents in your area
- Call Operations: 0345 702 3797
Monday - Friday: 08:00 - 18:00 excluding bank holidays. (Out of hours contact available in emergencies only.)
Moving home
Complete our online moving form.
View your bill online
-
Log in to your online account.
Sewage and wastewater enquiries
Find your wastewater provider.
Hosepipe ban questions
- Read our Hosepipe Ban FAQs
- Check whether you're eligible for an exemption
- Still need help? Contact us.
Urgent query about your bill
General billing enquiries
Issue with your water supply
- Report a problem
- Contact us online
- Check for incidents in your area
- Call Operations: 0345 702 3797
Monday - Friday: 08:00 - 18:00 excluding bank holidays. (Out of hours contact available in emergencies only.)
Moving home
Complete our online moving form.
View your bill online
-
Log in to your online account.
Sewage and wastewater enquiries
Find your wastewater provider.
Hosepipe ban questions
- Read our Hosepipe Ban FAQs
- Check whether you're eligible for an exemption
- Still need help? Contact us.
Urgent query about your bill
General billing enquiries
Issue with your water supply
- Report a problem
- Contact us online
- Check for incidents in your area
- Call Operations: 0345 702 3797
Monday - Friday: 08:00 - 18:00 excluding bank holidays. (Out of hours contact available in emergencies only.)
Moving home
Complete our online moving form.
View your bill online
-
Log in to your online account.
Sewage and wastewater enquiries
Find your wastewater provider.
Need to contact us?
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If your enquiry is about your bill or your account with us, we'll reply within five working days.
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If it's about your water supply, we will try and reply to your email within one day, but some enquiries need further investigation.
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For any other query, including complaints, this may take up to 10 working days during periods of high demand.
My bill or account
Please fill out the form using the link below if your query is regarding payment arrangements; query about your bill or other.
If your query is regarding problems paying your bill, please go to our help paying my bills page.
My Water Supply
If you have no water, please first check our ongoing incidents page to see if we are already aware of the issue and working to restore your supply.
See ongoing incidents and work
If your area is not affected by a known incident, please contact our Customer Services team on 0345 702 3797.
For queries relating to loss of supply, low pressure, leakages, roadworks or traffic issues, outstanding work, or other water supply concerns, please complete our enquiry form:
Regarding a Meter
Please fill out the form using the link below if your query is regarding issues with your meter; information about when your meter is being installed or requesting a meter.
Regarding a Connections or Supplies issue
Please fill out the form using the link below if your query is regarding a new supply; new connection or replacing your lead pipe.