Be aware of bogus callers

Bogus callers pretending to be from utility providers are still active.


We’re appealing to customers to be extra vigilant, and share this information with elderly relatives or neighbours.

Bristol Water staff or contractors will always carry ID and an appointment card. They will always be willing to wait while you verify their identity with us. Given that we will only be in your home during an emergency at this time, if your water supply is fine and you’re not expecting a visit from us, please call our customer services team.


Password scheme to prevent bogus callers

If you’re elderly or have extra needs, you can set up a password with us which we’ll use when we visit, This way, you’ll know it’s really us visiting. You can apply for this scheme online here, or by calling us on 0345 600 3600


The Door Step Code

Stop – are you expecting anybody? Do they have an appointment?

Chain – always secure the door before answering the door to callers

Check – always check the caller’s identity card. If you’re not happy with it or they refuse, call us and we can verify if they work for us.


Call Crimestoppers to report a bogus caller on: 0800 555 111.Stay safe.