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Need a little extra help?

Our Priority Services register is for customers who need a little extra help and support, such as if you're deaf, blind, have mobility restrictions, or suffer from a long-term illness.

For people who require additional assistance

We are committed to helping our customers as much as we can, so if you're elderly, have a disability, undergo home dialysis, or have priority needs, you may want to be included on our Priority Services register.

How does it help me?

Customers on our Priority Services register benefit from additional, special services that are designed to meet your additional needs, whether it be help with your water meter or being notified in the event of a water disruption.

Supply interruptions

Ensuring you're aware of a supply interuption.

Occasionally, we may need to turn the water supply off to carry out essential works, and we use a variety of means to let our customers know in advance. However, if you're blind, partially sighted, or have difficulties understanding English, the methods we use may not be best suited to your needs.

If you are on the Priority Services register, we can discuss the best way to make sure you're aware of disruptions, whether it be a telephone call, a home visit, or perhaps letting your neighbour know, so they can make you aware.

Large print bills
Telephone bill reading
Alternative language
Nominated bill
Meter readings
Haemodialysis

Want more information on Priority Services? Check our Frequently Asked Questions or Contact us

Priority Services FAQ's

If you have an unmetered bill and a monthly payment arrangement in place, your annual bill is split over 10 monthly instalments: May to February. We do not take payments in March and April because during these months we generate bills for the forthcoming financial year.

If you have a metered bill and pay by a monthly budget arrangement we can take a payment each month of the year. We will automatically review your payments annually.

To set up a Direct Debit please visit http://www.bristolwater.co.uk/your-home/billing-payments/ways-to-pay/direct-debit/

Your property's rateable value is shown on the front page of your unmetered bill. If you have not yet moved into a property and would like to find out the rateable value, please contact us. 

Your bill is due and payable on issue. To pay this online please visit
http://www.bristolwater.co.uk/your-home/billing-payments/ways-to-pay/online-one-off-payment/.

If you have subscribed to eBilling you will receive an email advising you when you have a new bill. If you are facing problems paying or wish to discuss a payment arrangement to spread the cost, please contact us.

You can pay your bill by debit or credit card using our 24-hour automated telephone service by calling 0345 600 1019. You'll need to quote your 13 digit reference number which begins with 20 and can be found on your bill under your customer number. You can also pay your bill online via our website, or through your eBilling account. 

We supply water to 500,000 homes and businesses across Bristol City, North Somerset and areas of Bath, North East Somerset and South Gloucestershire. That's about 1.2m people who have access to our water every day. Wessex Water is responsible for providing sewerage services for the majority of our customers when they've finished using the water.

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Other help available...

We'd always recommend contacting us first if you'd like a little extra help or assistance, however the following organisations may also be able to support you.

Age UK

Provides services for older people, including advice and financial assistance and helping you maintain your independence.

Disabled Living Foundation

National charity offering impartial advice, information and training on equipment for independent living since 1969.