Partnership formed to support customers with dementia

Dementia Priority Services

Partnership formed to support customers with dementia

Bristol Water has joined forces with Wessex Water and Western Power Distribution to better support customers with dementia.

 

As part of the partnership, the utility companies have jointly funded 1,000 of Avon & Somerset Police’s new dementia wristbands and committed to better information sharing to improve the service to customers with dementia.

 

Sue Clarke, Head of Customer Experience at Bristol Water, said: “Avon & Somerset Police have developed a worthwhile initiative to help keep those safe who are vulnerable of going missing in the community, which we’re pleased to help fund.

 

“As well as this, customers with dementia enrolled onto the wristband scheme will be invited to join the Priority Services Registers of all three utility companies. Power and water outages can be stressful for those with dementia, and by being aware, we can adjust our services.”

 

Customer services teams across the utility companies have also undergone Dementia Friends training to better support customers with dementia.

 

The wristbands allow essential information about the wearer, such as next of kin, to be accessed by a mobile app when nearby. The wristbands are part of Avon & Somerset Police’s Dementia Safeguarding Scheme.

 

To sign up for a wrist band, visit the Avon & Somerset Police website here

To sign up for our Priority Services Register, or sign a relative up for one, visit our PSR page here

ornament

Related content

Bristol Water publishes the water industry’s first Social Contract

Bristol Water publishes the water industry’s first Social Contract

Following over a year of discussion and countless conversations with the people of the West Country, Bristol Water has today published its much anticipated Social Contract “This social contract is a massive step forward for us as a company but also for the industry. It reflects our purpose to have a positive impact for society…

Read More

Water way to go – Glastonbury Festival sees SIX time increase in demand

Water way to go – Glastonbury Festival sees SIX time increase in demand

Fresh water supplies are being rerouted to help hydrate over 200,000 Glastonbury Festival revellers - all without the need for plastic bottles.

Read More

Bristol Water supports the Bristol Beacon as it reopens following major refurbishment

Bristol Water supports the Bristol Beacon as it reopens following major refurbishment

We’re proud to be sponsoring Bristol Beacon’s new education centre

Read More