Partnership formed to support customers with dementia

Dementia Priority Services

Partnership formed to support customers with dementia

Bristol Water has joined forces with Wessex Water and Western Power Distribution to better support customers with dementia.

 

As part of the partnership, the utility companies have jointly funded 1,000 of Avon & Somerset Police’s new dementia wristbands and committed to better information sharing to improve the service to customers with dementia.

 

Sue Clarke, Head of Customer Experience at Bristol Water, said: “Avon & Somerset Police have developed a worthwhile initiative to help keep those safe who are vulnerable of going missing in the community, which we’re pleased to help fund.

 

“As well as this, customers with dementia enrolled onto the wristband scheme will be invited to join the Priority Services Registers of all three utility companies. Power and water outages can be stressful for those with dementia, and by being aware, we can adjust our services.”

 

Customer services teams across the utility companies have also undergone Dementia Friends training to better support customers with dementia.

 

The wristbands allow essential information about the wearer, such as next of kin, to be accessed by a mobile app when nearby. The wristbands are part of Avon & Somerset Police’s Dementia Safeguarding Scheme.

 

To sign up for a wrist band, visit the Avon & Somerset Police website here

To sign up for our Priority Services Register, or sign a relative up for one, visit our PSR page here

ornament

Related content

Royal visits, Roman remains and sunken villages: A history of Chew Valley Lake

Royal visits, Roman remains and sunken villages: A history of Chew Valley Lake

The story of Chew Valley Lake is one of sunken villages, Roman remains and a very royal visit. Join us as we recap the rich history of Chew Valley Lake.

Read More

Help us keep Cheddar Reservoir open for walks

Help us keep Cheddar Reservoir open for walks

We're appealing for residents of Cheddar to help us avoid closing the reservoir. It is not safe to swim in the reservoir.

Read More

Catch of the Century at our Chew Valley Lake

Catch of the Century at our Chew Valley Lake

A longstanding British fishing record has been smashed after a huge pike was caught at our own Chew Valley Lake.

Read More

ornament

Related content

Temporary suspension of public access at Cheddar Reservoir - Friday 11 – Sunday 13 July 2025

Temporary suspension of public access at Cheddar Reservoir - Friday 11 – Sunday 13 July 2025

With the weather forecast to be over 30 degrees this week and weekend, we’ve made the decision to temporarily suspend general access to the permissive path at Cheddar Reservoir.

Read More

9 good reasons to buy yourself a water butt

9 good reasons to buy yourself a water butt

Getting a water butt is one of the best ways you can save water at home. Not only does it give you free water on tap in the garden, but it could also give your plants a natural boost.

Read More

Why we’re committed to reducing plastic waste

Why we’re committed to reducing plastic waste

If you care about water, you should care about plastic.

Read More