Our Blogs

Lost section of the River Chew restored for endangered wildlife

The River Chew is now half a kilometre longer for the first time in more than half a century. The...

Renewing our past for the good of people

In my early morning run today I came across a field of daffodils. It’s another few days until...

ICS formally recognises Bristol Water for delivering excellent customer service

On 12 ^th March 2019, Bristol Water was paid a special visit by the Institute of Customer Service...

Social Contract for Water: Evolution or Revolution?

In January 2019 we published our social contract which sets out our framework to deliver our...

Bristol Water publishes the water industry’s first Social Contract

Following over a year of discussion and countless conversations with the people of the West...

Why do water mains burst more during winter months?

During winter months we see a lot more burst mains and leaks on our network. In the last five years...

What is a ‘rezone’?

When we get reports of customers with no water our first thought is “how do we get the water back...

Bristol Water responds to Consumer Council for Water report

We have today responded to the  Consumer Council for Water’s report into unwanted contacts and...

Environmental Information Request