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Our plans to reduce bills and give more back

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Our plans to reduce bills and give more back

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There's so much going on

Our blog covers everything from water saving tips, why we do things, and what we think

Meaningful work

I was listening to Adam Buxton interviewing Diane Morgan, not your usual place for work advice, and I don’t think they were planning on helping someone working in the utilities sector, but they did. When asked about how she writes, she’s a comedian and an actress in case you didn’t know, she responded with “I…

The Hell-o-cheese-copter

This is a blog about innovation in the water industry. This blog can relate to any industry in the world but I care about water. A multi-million pound industry, a public service, a regulated industry. So I start it with a quote from a book by Andrea Beaty; “Strapped into the cockpit, she flipped on…

Thou shall taketh away

When people talk about innovation, they often talk of what’s new: what’s the new tech, the new gadget. And that it most certainly is; but when you look up what innovations means – not a great thing to be in your search history if you’re the ‘head of business improvement and innovation’ – it says…

Living with less water

So, over the past week, I have been living with less water than the average Brit. Why? Mainly because I don’t keep my mouth shut when silly ideas come to me, and I end up having to tell people how many times I go to the toilet each day. Anyway, I’ve been undertaking Bristol Water’s…

Rob’s top 5 tips for saving water

I’ve spent my week living with the same amount of water as people from other countries. On some days, I had as little as 4 litres, and on other days, I had as much as 400 litres!! You can read how I got on by clicking here. These are my tops tips to help you…

Water, economics – yawn…

Do the ambitious, the curious, the innovative and the creative come and work in the water industry?  It may be the perception that they don’t. And I can’t claim that I do a great job of getting my friends or family excited about the water industry too often and certainly not if I start to…

Reducing agricultural pollution – working together with local farmers

Our most important asset is raw water.  Good quality raw water makes it easier and cheaper for us to provide good quality drinking water to our customers. Back in 2007, Bristol Water had the perhaps dubious accolade of being the first water company to detect metaldehyde in raw water.  This prompted the rest of the…

Harbouring creative thinking – The Gilbert & George way

Giving people time and space to think is always a difficult ask in an increasingly busy world. But I think it is vital to a business performing well. We tend to want constant results, to be always delivering something. But we can only deliver better results if we continue to think differently and expand what…

What to do when your pipes freeze

If you do not have water Please check with your neighbours  to see if they have water. If they still do, it is likely that it is only your supply that is affected in some way and could be caused by frozen pipework. If you feel this is not the case, then please contact our emergency…

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If you have an unmetered bill and a monthly payment arrangement in place, your annual bill is split over 10 monthly instalments: May to February. We do not take payments in March and April because during these months we generate bills for the forthcoming financial year.

If you have a metered bill and pay by a monthly budget arrangement we can take a payment each month of the year. We will automatically review your payments annually.

To set up a Direct Debit please visit http://www.bristolwater.co.uk/your-home/billing-payments/ways-to-pay/direct-debit/

Your bill is due and payable on issue. To pay this online please visit
http://www.bristolwater.co.uk/your-home/billing-payments/ways-to-pay/online-one-off-payment/.

If you have subscribed to eBilling you will receive an email advising you when you have a new bill. If you are facing problems paying or wish to discuss a payment arrangement to spread the cost, please contact us.

We supply water to 500,000 homes and businesses across Bristol City, North Somerset and areas of Bath, North East Somerset and South Gloucestershire. That's about 1.2m people who have access to our water every day. Wessex Water is responsible for providing sewerage services for the majority of our customers when they've finished using the water.

Your property's rateable value is shown on the front page of your unmetered bill. If you have not yet moved into a property and would like to find out the rateable value, please contact us. 

You can pay your bill by debit or credit card using our 24-hour automated telephone service by calling 0345 600 1019. You'll need to quote your 13 digit reference number which begins with 20 and can be found on your bill under your customer number. You can also pay your bill online via our website, or through your eBilling account. 

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