Tips for your bill

Some handy information on managing & paying your bill.

Tips for your bill

Some handy information on managing & paying your bill.

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Our framework for how we will deliver for the wellbeing of society to build the trust of our customers.

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There's so much going on

Our blog covers everything from water saving tips, why we do things, and what we think

ICS formally recognises Bristol Water for delivering excellent customer service

By Bethan Stone | March 12, 2019

On 12th March 2019, Bristol Water was paid a special visit by the Institute of Customer Service (ICS). The Institute is an independent, professional body for customer service, nationally recognised with members including Amazon, Sky, Barclays as well as Bristol Water. We’re pleased to announce that the purpose of their visit was to award us…

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Social Contract for Water: Evolution or Revolution?

By Rob Ellis | February 27, 2019

In January 2019 we published our social contract which sets out our framework to deliver our purpose. Our social contract will continue to evolve as we work with our customers, employees, stakeholders, and other organisations.   Ahead of the official launch of our social contract on Thursday 28 February, where we will bring together people…

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Customer Charges for 2019/20

By Iain McGuffog | February 6, 2019

We have today published details of our customer charges for 2019/20. These are available on its website at www.bristolwater.co.uk/charges-in-detail The published charges show an increase in the average annual bill paid by household customers of 3.6%, to £189, in line with the industry average, as shown at www.discoverwater.co.uk/annual-bill. Despite these latest increases, our charges are…

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Bristol Water publishes the water industry’s first Social Contract

By Rob Ellis | January 16, 2019

Following over a year of discussion and countless conversations with the people of the West Country, Bristol Water has today published its much anticipated Social Contract “This social contract is a massive step forward for us as a company but also for the industry. It reflects our purpose to have a positive impact for society…

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Why do water mains burst more during winter months?

By Rob Ellis | November 21, 2018

During winter months we see a lot more burst mains and leaks on our network. In the last five years we have spent £220 million renovating and replacing mains to reduce interruptions to supply. But we can’t replace the whole network at once, so it is likely that during the colder months we will see…

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What is a ‘rezone’?

By Rob Ellis | November 21, 2018

What do we mean by “rezoning”? When we get reports of customers with no water our first thought is “how do we get the water back on” rather than how do we fix the burst main. When there has been a burst main that is causing people to be without water the majority of the…

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How we fix a burst main

By Rob Ellis | November 21, 2018

So how do we fix a burst water main? We know how important water is to your daily life. It’s not just for drinking; it’s for cooking, cleaning, washing, flushing the toilet, and having water supplied to your home simply makes life better. Water supply interruptions only affect a small number of our customers every…

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Thoughts on why innovation is important to all of us

By Chris Thomas | October 31, 2018

What do swarms, memes, genes and waves have in common?… Look at this picture. What do you see? Imagery ©2018 Google, Map data ©2018 Google This isn’t a bizarre test of your psyche and you probably won’t know the answer unless you’ve worked in the water industry. This is a picture that has fascinated me…

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The Future isn’t real…

By Rob Ellis | October 26, 2018

…thoughts on an information based future. It’s the weekend, it’s blowing a gail, the temperature hasn’t been in double digits for a few weeks now and it’s definitely going to rain later. Time to hit the beach! Why would I do this? Because I’m obsessed with collecting better data. What?! Let me explain… For Christmas…

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Failing fast is for failures… …let’s learn instead

By Chris Thomas | October 26, 2018

The Russians are good at thinking outside of the box. In the 1940s the Russian army trained an elite force of dogs to run under enemy tanks carrying explosives to target the weak underside of those tanks. However, when deployed in the field the dogs ran towards the familiar noise of the Russian’s diesel engine…

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Need help now?

If you have an unmetered bill and a monthly payment arrangement in place, your annual bill is split over 10 monthly instalments: May to February. We do not take payments in March and April because during these months we generate bills for the forthcoming financial year.

If you have a metered bill and pay by a monthly budget arrangement we can take a payment each month of the year. We will automatically review your payments annually.

To set up a Direct Debit please click here

Your bill is due and payable on issue. To pay this online please click here

If you have subscribed to online billing, you will receive an email advising you when you have a new bill. If you are facing problems paying or wish to discuss a payment arrangement to spread the cost, please contact us.

Charging for water services is a complex matter, involving both the law (primarily the 1991 Water Industry Act) and our economic regulator, the Water Services Regulation Authority, which is referred to as Ofwat.

Your supply is either unmetered or metered, and this normally determines the way we charge for your water supply.

Unmetered – we normally use the rateable value (RV) of your property and calculate the cost for the year in advance

Metered – we normally read the meter twice a year and you pay for the water you actually use

Click here for more detail



If you feel you are struggling to pay your bills, or you feel like you need extra help then please visit our Priority Services page where you can sign up or find out more.

We supply water to 500,000 homes and businesses across Bristol City, North Somerset and areas of Bath, North East Somerset and South Gloucestershire. That's about 1.2m people who have access to our water every day. Wessex Water is responsible for providing sewerage services for the majority of our customers when they've finished using the water.

We also offer a range of alternative payment options for those struggling to pay, to find out more click here

Your property's rateable value is shown on the front page of your unmetered bill. If you have not yet moved into a property and would like to find out the rateable value, please contact us on 0345 600 3600

There is no cost to close your account. Depending on the status of your account and any payment arrangement you may have, there could be a final balance to pay. If you're moving and need to tell us about your change of address, please complete this online form. Alternatively contact us on 0345 600 3600

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