For All

Our plans to reduce bills and give more back

For All

Our plans to reduce bills and give more back

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Chew Valley Lake is one of the most beautiful places in the South West. If you're planning a visit find out what you do there.

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We've been working with City to Sea since 2015 to promote the Refill campaign. A practical solution to help you tackle plastic pollution. Download the app to find out where you can top up with tap water when out and about.

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There's so much going on

Our blog covers everything from water saving tips, why we do things, and what we think

Bristol Water is the first water company to be awarded Lean Competency System Accreditation

We can use a search engine to find many things. The world’s first car, the first computer, even the first head transplant recipient. However, until recently there is one thing that wouldn’t have been in that list – the world’s first LCS accredited Water Company! Niche? Perhaps. Innovative and forward thinking? Definitely. Lean thinking has…

Bristol Water supports the growth of new innovative entrepreneurs

As part of Bristol Water’s creative approach they have today launched The Workshop, their business incubator, to help support the local economy whilst also driving service improvements through innovation Bristol Water has officially launched its business incubator to boost innovation and help support the local economy. The Workshop encourages small, start-up businesses to help solve…

Resilient and Dynamically Adaptive Water Distribution Networks for a Sustainable Future

Water distribution networks (WDNs) are an integral component for achieving resilient water resources and supply management.   In the UK the WDNs have been sectorised into “static” discrete District Meter Areas  (DMAs) mainly for the purpose of leakage management. By installing kept-shut boundary valves to create DMAs, the redundancy of connectivity and supply within large interconnected…

Dynamic District Meter Areas

In the early 1990’s the concept of managing water supply networks through discrete network areas called District Meter Areas (DMA) became fashionable and was adopted across the industry. DMAs allowed water companies to manage leakage, and they’ve been very effective. They work by essentially capping areas of the network with values. These values can be…

Bristol Water responds to Consumer Council for Water report

We have today responded to the Consumer Council for Water’s report into unwanted contacts and written complaints: Ben Newby, Bristol Water’s Customer Services Director, said: “I am very disappointed that so many customers felt the need to contact us in the past year and that we have moved from being among the better performers in the…

Bristol Water For All: cheaper bills, reduced leakage and the best customer service

Lower bills, industry leading customer service and reduced water leakage, are among the ambitious aims unveiled today in Bristol Water’s five-year business plan. The ‘Bristol Water For All’ plan for 2020-2025, which has been submitted to the economic water regulator Ofwat, comes after two years of consultation, which has seen more than 37,000 customers share…

Meaningful work

I was listening to Adam Buxton interviewing Diane Morgan, not your usual place for work advice, and I don’t think they were planning on helping someone working in the utilities sector, but they did. When asked about how she writes, she’s a comedian and an actress in case you didn’t know, she responded with “I…

The Hell-o-cheese-copter

This is a blog about innovation in the water industry. This blog can relate to any industry in the world but I care about water. A multi-million pound industry, a public service, a regulated industry. So I start it with a quote from a book by Andrea Beaty; “Strapped into the cockpit, she flipped on…

Thou shall taketh away

When people talk about innovation, they often talk of what’s new: what’s the new tech, the new gadget. And that it most certainly is; but when you look up what innovations means – not a great thing to be in your search history if you’re the ‘head of business improvement and innovation’ – it says…

Bristol Water most trusted and ‘best’ at customer service

Bristol Water has been named the best water company for customer service for the second time in a row, according to new research. The Institute of Customer Service has released its latest Customer Satisfaction Index which also shows that the 172-year-old company is the most trusted in the utility sector, among the likes of big…

Need help now?

If you have an unmetered bill and a monthly payment arrangement in place, your annual bill is split over 10 monthly instalments: May to February. We do not take payments in March and April because during these months we generate bills for the forthcoming financial year.

If you have a metered bill and pay by a monthly budget arrangement we can take a payment each month of the year. We will automatically review your payments annually.

To set up a Direct Debit please visit http://www.bristolwater.co.uk/your-home/billing-payments/ways-to-pay/direct-debit/

Your bill is due and payable on issue. To pay this online please visit
http://www.bristolwater.co.uk/your-home/billing-payments/ways-to-pay/online-one-off-payment/.

If you have subscribed to eBilling you will receive an email advising you when you have a new bill. If you are facing problems paying or wish to discuss a payment arrangement to spread the cost, please contact us.

Your property's rateable value is shown on the front page of your unmetered bill. If you have not yet moved into a property and would like to find out the rateable value, please contact us. 

We supply water to 500,000 homes and businesses across Bristol City, North Somerset and areas of Bath, North East Somerset and South Gloucestershire. That's about 1.2m people who have access to our water every day. Wessex Water is responsible for providing sewerage services for the majority of our customers when they've finished using the water.

You can pay your bill by debit or credit card using our 24-hour automated telephone service by calling 0345 600 1019. You'll need to quote your 13 digit reference number which begins with 20 and can be found on your bill under your customer number. You can also pay your bill online via our website, or through your eBilling account. 

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