Find out what's going on with your water
Pay my bill
There are many ways to pay your bill
Report a leak
Let us know if you have seen a leak
Work in your area
Find out about planned work that may affect you
Discover the Lakes
Chew Valley Lake is one of the most beautiful places in the South West. If you're planning a visit find out what you do there.
Get the Refill App
We've been working with City to Sea since 2015 to promote the Refill campaign. A practical solution to help you tackle plastic pollution. Download the app to find out where you can top up with tap water when out and about.
Water in your area
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Find out about our current charging scheme here
If you have an unmetered bill and a monthly payment arrangement in place, your annual bill is split over 10 monthly instalments: May to February. We do not take payments in March and April because during these months we generate bills for the forthcoming financial year.
If you have a metered bill and pay by a monthly budget arrangement we can take a payment each month of the year. We will automatically review your payments annually.
To set up a Direct Debit please visit http://www.bristolwater.co.uk/your-home/billing-payments/ways-to-pay/direct-debit/
Your bill is due and payable on issue. To pay this online please visit
If you have subscribed to eBilling you will receive an email advising you when you have a new bill. If you are facing problems paying or wish to discuss a payment arrangement to spread the cost, please contact us.
Your property's rateable value is shown on the front page of your unmetered bill. If you have not yet moved into a property and would like to find out the rateable value, please contact us.
You can pay your bill by debit or credit card using our 24-hour automated telephone service by calling 0345 600 1019. You'll need to quote your 13 digit reference number which begins with 20 and can be found on your bill under your customer number. You can also pay your bill online via our website, or through your eBilling account.
We supply water to 500,000 homes and businesses across Bristol City, North Somerset and areas of Bath, North East Somerset and South Gloucestershire. That's about 1.2m people who have access to our water every day. Wessex Water is responsible for providing sewerage services for the majority of our customers when they've finished using the water.