The Foundation

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Supply problems

Find out what's going on with your water

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Pay my bill

There are many ways to pay your bill

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Report a leak

Let us know if you have seen a leak

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Work in your area

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The Foundation

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There's so much going on

 

Our blog covers everything from water saving tips,

why we do things, and what we think

Our Blog

Where we share & write about the things that matter to us...

Contact our press office on 0800 917 8066 or email: communications@bristolwater.co.uk

Why your home may be at risk from a burst

Feb 12, 2021 3:40:51 PM

Most of the time, water bursts are pretty unpredictable. But there are a few occasions where we can estimate there’ll be a high volume, one of those occasions is sudden temperature changes.

Read More

Social Contracts – an investor perspective

Jan 7, 2021 12:36:32 PM

I came on to the Board of Bristol Water in 2016 following an ownership change.  It is fair to say that Bristol Water faced a range of challenges at the time, having appealed the two previous price reviews to the Competition & Markets Authority (“CMA”), needing to close a significant efficiency...

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Eight new water fountains to be installed across Bristol

Jan 6, 2021 1:08:15 PM

They will save Bristolians half a million pounds and prevent 50 miles of plastic bottle waste every year

Some of Bristol’s busiest areas are to benefit from eight new free-to-use water fountains, starting from this week, in a bid to fight against plastic waste.

 

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COVID-19 customer update

Nov 4, 2020 4:38:42 PM

Last updated: 9 April 2021

 

 

Please note: This page will change based on the latest updates from the Government. Please refer to the ‘last updated’ box above.

 

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Vigo and Blagdon Woods affected by Ash dieback

Nov 3, 2020 10:40:37 AM

Vigo and Blagdon woods are the latest locations to be affected by a deadly disease running rampant in Ash trees across the country and beyond.

 

 

The disease is known as Ash dieback and experts believe 95% of UK trees will be lost to it this decade.

 

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The ecological context behind your tap water

Oct 9, 2020 9:37:27 AM

Every time we turn on a tap we take water from nature. A lot. On average customers in the Bristol Water area need somewhere in the region of 270 million litres a day! That’s 270,000 tonnes of water we take from the environment. This water is unfit for human consumption and requires energy and...

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Making a difference with our education assets

Oct 8, 2020 11:27:37 AM

These have been really tough times for all of us, a global pandemic, furlough’s, working from home, our schools not always being open and all those fun things we enjoy have either stopped, re-started and stopped again under lockdown. So maybe it was a good time to launch our new suite of...

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Need help now?

 

    If you have an unmetered bill and a monthly payment arrangement in place, your annual bill is split over 10 monthly instalments: May to February. We do not take payments in March and April because during these months we generate bills for the forthcoming financial year.

    If you have a metered bill and pay by a monthly budget arrangement we can take a payment each month of the year. We will automatically review your payments annually.

    To set up a Direct Debit please click here

    Charging for water services is a complex matter, involving both the law (primarily the 1991 Water Industry Act) and our economic regulator, the Water Services Regulation Authority, which is referred to as Ofwat.

    Your supply is either unmetered or metered, and this normally determines the way we charge for your water supply.

    Unmetered – we normally use the rateable value (RV) of your property and calculate the cost for the year in advance

    Metered – we normally read the meter twice a year and you pay for the water you actually use

    Click here for more detail



    If you feel you are struggling to pay your bills, or you feel like you need extra help then please visit our Priority Services page where you can sign up or find out more.

    There is no cost to close your account. Depending on the status of your account and any payment arrangement you may have, there could be a final balance to pay. If you're moving and need to tell us about your change of address, please complete this online form. Alternatively contact us on 0345 600 3600

    Your bill is due and payable on issue. To pay this online please click here

    If you have subscribed to online billing, you will receive an email advising you when you have a new bill. If you are facing problems paying or wish to discuss a payment arrangement to spread the cost, please contact us.

    We supply water to 500,000 homes and businesses across Bristol City, North Somerset and areas of Bath, North East Somerset and South Gloucestershire. That's about 1.2m people who have access to our water every day. Wessex Water is responsible for providing sewerage services for the majority of our customers when they've finished using the water.

    We also offer a range of alternative payment options for those struggling to pay, to find out more click here

    Your property's rateable value is shown on the front page of your unmetered bill. If you have not yet moved into a property and would like to find out the rateable value, please contact us on 0345 600 3600

    Didn't get the answer to your query?
    Visit our help & support centre

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