Supporting you with bill payments
If you’re finding it hard to afford your bill, there are a number of ways we can help, including water meters, payment plans and assistance schemes.
A water meter could save you money
It may not be the first thing you think of, but switching to a water meter could save you money. With a water meter, you only pay for the water you use, meaning that if you take steps to reduce your water use, you will see a saving on your bill. On average, customers switching to a meter save £100 a year.
Save water, save money
When you have a meter, every time you use less water you pocket the savings on your bill. Because we're committed to reducing water consumption, we offer a range of free water-saving products that could help you maximise the money you save.
Payment plans & schemes
If you're struggling with your water bill payments, please let us know so we can help. We offer a number of payment plans and schemes for when you need to catch up on your payments, or need longer term assistance with your bill.
Other help available...
We always recommend speaking with us first and letting us know if you're having trouble with your water bill. However, if we are unable to help or you would prefer to talk to someone else, there are other ways to get help.
Citizens Advice has excellent resources on budgeting and financial management. It can also help you if you're living with debt.
Step Change is a charity dedicated to helping you manage your debts. It has a number of resources that may help if you're experiencing financial difficulty.
If you are elderly, have a disability, undergo home dialysis or have priority needs you may wish to be included in our register of customers requiring special or additional services.
If you have an unmetered bill and a monthly payment arrangement in place, your annual bill is split over 10 monthly instalments: May to February. We do not take payments in March and April because during these months we generate bills for the forthcoming financial year.
If you have a metered bill and pay by a monthly budget arrangement we can take a payment each month of the year. We will automatically review your payments annually.
To set up a Direct Debit please click here
Your property's rateable value is shown on the front page of your unmetered bill. If you have not yet moved into a property and would like to find out the rateable value, please contact us on 0345 600 3600
Charging for water services is a complex matter, involving both the law (primarily the 1991 Water Industry Act) and our economic regulator, the Water Services Regulation Authority, which is referred to as Ofwat.
Your supply is either unmetered or metered, and this normally determines the way we charge for your water supply.
Unmetered – we normally use the rateable value (RV) of your property and calculate the cost for the year in advance
Metered – we normally read the meter twice a year and you pay for the water you actually use
If you feel you are struggling to pay your bills, or you feel like you need extra help then please visit our Priority Services page where you can sign up or find out more.
Your bill is due and payable on issue. To pay this online please click here
If you have subscribed to online billing, you will receive an email advising you when you have a new bill. If you are facing problems paying or wish to discuss a payment arrangement to spread the cost, please contact us.
We supply water to 500,000 homes and businesses across Bristol City, North Somerset and areas of Bath, North East Somerset and South Gloucestershire. That's about 1.2m people who have access to our water every day. Wessex Water is responsible for providing sewerage services for the majority of our customers when they've finished using the water.
We also offer a range of alternative payment options for those struggling to pay, to find out more click here
There is no cost to close your account. Depending on the status of your account and any payment arrangement you may have, there could be a final balance to pay. If you're moving and need to tell us about your change of address, please complete this online form. Alternatively contact us on 0345 600 3600