I need help paying my bill

We have a range of plans to reduce your bills or help 
manage your payments.

Hand test

Get help paying your water bill

If you’re struggling to pay, we have a range of plans to reduce your bills or help manage your payments. We can help if the following applies to you:
  • Low income or in receipt of benefits
  • Receiving Pension Credit or State Pension
  • In debt with your bills
  • A change in financial situation (eg. loss of employment)
  • Short-term hardship
Low-income pensioner discount
Low-income pensioner discount
If you receive Pension Credit or if your state pension is your only income, we can offer a bill discount of around 20%.

Apply for low income pensioner discount

Payment plans to clear your debt
Payment plans to clear your debt
We can offer you different ways to pay your bill and help out if you're in debt with your water bill.

Help to clear your debt

Reduce your bill with Assist
Reduce your bill with Assist

Assist is a scheme for low income householders who are assessed as being in financial difficulty.

Applying for Assist is simple. If you have not received independent financial help from organisations such as Step Change, Citizens Advice (CAB), Financial Wellness Group or Money Advice Service then please make contact with us by completing and submitting details on the following form My Bill or Account Enquiry form (bristolwater.co.uk).

In the ‘How can we help?’ section, please advise what you'd like to discuss, we will then contact you within five working days.

If you have received independent financial help from organisations such as Step Change, Citizens Advice (CAB), Financial Wellness Group or Money Advice Service, then please fill in the application below.

To complete this application, you will need:

  • the details of your debt advice agency/adviser
  • your personal details including customer number and National Insurance number 
  • details of others in your household, including their date of birth in full
  • employment details for yourself and others in the household 
  • your bank account details including any savings/balances 
  • a verified financial budget completed with help from an independent debt advice organisation

Please note: If you are unable to fill in this form yourself, an advisor at your chosen agency can do this for you. 

Once you have submitted your application, we will contact you within five working days.

The personal and health information you provide in this form (about you and any other person) will be used to process your application and assess your eligibility for help with water bills in accordance with our statutory obligations. It may be shared for these purposes with the Department for Work and Pensions. For more information about our use of your personal information and your rights please see our Privacy Notice.

Apply for Assistance for financial difficulty

Our bill cap scheme
Our bill cap scheme

If you are in a low-income household, our WaterSure Plus scheme could help reduce your payments.

Check your eligibility for WaterSure Plus

Renew your existing WaterSure Plus scheme

 

 

Low-income pensioner discount
If you receive Pension Credit or if your state pension is your only income, we can offer a bill discount of around 20%.

Apply for low income pensioner discount

Payment plans to clear your debt
We can offer you different ways to pay your bill and help out if you're in debt with your water bill.

Help to clear your debt

Reduce your bill with Assist

Assist is a scheme for low income householders who are assessed as being in financial difficulty.

Applying for Assist is simple. If you have not received independent financial help from organisations such as Step Change, Citizens Advice (CAB), Financial Wellness Group or Money Advice Service then please make contact with us by completing and submitting details on the following form My Bill or Account Enquiry form (bristolwater.co.uk).

In the ‘How can we help?’ section, please advise what you'd like to discuss, we will then contact you within five working days.

If you have received independent financial help from organisations such as Step Change, Citizens Advice (CAB), Financial Wellness Group or Money Advice Service, then please fill in the application below.

To complete this application, you will need:

  • the details of your debt advice agency/adviser
  • your personal details including customer number and National Insurance number 
  • details of others in your household, including their date of birth in full
  • employment details for yourself and others in the household 
  • your bank account details including any savings/balances 
  • a verified financial budget completed with help from an independent debt advice organisation

Please note: If you are unable to fill in this form yourself, an advisor at your chosen agency can do this for you. 

Once you have submitted your application, we will contact you within five working days.

The personal and health information you provide in this form (about you and any other person) will be used to process your application and assess your eligibility for help with water bills in accordance with our statutory obligations. It may be shared for these purposes with the Department for Work and Pensions. For more information about our use of your personal information and your rights please see our Privacy Notice.

Apply for Assistance for financial difficulty

Our bill cap scheme

If you are in a low-income household, our WaterSure Plus scheme could help reduce your payments.

Check your eligibility for WaterSure Plus

Renew your existing WaterSure Plus scheme

 

 

How to use our eligibility calculator

We've got a super easy eligibility calculator which will help you find out how we can support you based on your personal circumstances. To use the calculator, simply press on the blue chat icon in the right corner and answer some quick questions. 

Scope's Disability Energy Support

The Disability Energy Support service can help to reduce your energy costs. They are experts in providing support for disabled households facing issues around energy.

Visit Disability Energy Support website

Additional assistance, whatever your needs

If you have additional needs or a disability, you can sign up to our Priority Services register for free. We can help with meter reading, provide different bill formats, schedule priority repairs, deliver emergency bottled water and more

Sign up for Priority Services

Citizens Advice

Citizens Advice has excellent resources on budgeting and financial management. It can also help you if you're living with debt.

Visit the Citizens Advice website

Step Change

Step Change is a charity dedicated to helping you manage your debts. It has a number of resources that may help if you're experiencing financial difficulty.

Visit the Step Change website