Request a helping hand 

If you’re interested in our Priority Services, or you want to change something about your existing registration, we’ve made our online form as quick and easy as possible for you.


What is Priority Services?


It’s a free service that's tailored to your individual needs. As an example, if you have trouble reading your bill, we’ll send it in a format right for you. If you struggle to read your meter, then we’ll send someone to read it for you. You may even be eligible to get water delivered to your door in an emergency.

There are loads of ways we’re trying to make your life easier, so if dealing with us can be tricky due to a medical or physical disability, it’s well worth putting an application in.