Latest News

The latest updates and news from Bristol Water...

Contact our press office on 0800 917 8066 or email: communications@bristolwater.co.uk

Access to lakes and reservoirs closed

By Rob Ellis | March 23, 2020
We’ve made the decision to close the car parks at our reservoirs and lakes from Monday 23 March. Given the current Government advice around social distancing we feel this is the best thing to do to help stop the spread… Read More

Coronavirus customer update

By Sharna Smith | March 18, 2020
Last updated: Thursday 2 April 2020 Please note: we will update this article daily with our latest updates. This is a difficult and unknown time for everyone, but we are doing everything we can to keep your water on and… Read More

Business plan update

By Rob Ellis | February 13, 2020
In 2019, we submitted our five-year business plan, “Bristol Water For All”, to the water industry regulator Ofwat. This plan sets out our five-year price and service levels for our customers for the period 2020 – 2025. In December 2019… Read More
Hydro Harry

Hydro Harry teams up with Miles Chambers to launch school poetry competition

By Sharna Smith | November 21, 2019
Bristol Water will be teaming up with Ablaze and Bristol’s first Poet Laureate, Miles Chambers, to launch a school poetry competition to promote using water wisely.   Primary schools across the region are being encouraged to enter the competition, which… Read More

Pensioners across Bristol and Somerset are missing out on nearly £2million

By Sharna Smith | November 18, 2019
Low income pensioners across Bristol and Somerset are missing out on nearly £2million in unclaimed money towards water bills. The sum, which is enough to purchase this 10 bed grade II listed mansion in Bridgwater, has been revealed today by… Read More

Bristol Water’s new pumping system saves enough energy to power Chew Magna

By Bethan Stone | November 13, 2019
You might not know it but underneath the ground there is a lot of water moving around all the time. Under Bristol and the surrounding areas there is about 100 million tonnes of water moved around every year. That’s about… Read More
Cracked pipes frost

Spend a fiver, save nine thousand: here’s how to get winter ready

By Sharna Smith | November 13, 2019
With forecasts of cold weather on the way and Christmas markets in full swing, Bristol Water is appealing to homeowners to take some cheap and simple steps to winter proof pipes. According to the Association of British Insurers, the average… Read More

Bristol Water gets new partners to deliver for people

By Rob Ellis | October 2, 2019
Bristol Water awards £75million in contracts to Lewis Civil Engineering and Gallagher through an innovative new delivery model.   Today, 1 October, we can announce the award of new Network Maintenance Partnership Contracts worth £75million as the latest milestone in… Read More
A shower head spraying water

On the loo and off the record: Campaign reveals water wasting secrets

By Bethan Stone | October 1, 2019
From running the tap to hide “toilet noises”, to filling the bath to cool drinks – are you guilty of flushing the precious resource down the drain? Don’t panic – but we know your dirty little secret! Or at least,… Read More

Lowest leakage in the country

By Sharna Smith | September 20, 2019
A report released this week by the Consumer Council for Water has named us the industry’s best performer in leakage. Mel Karam, Chief Executive Officer at Bristol Water, said: “We’ve been recognised as the top performer in leakage, after setting… Read More

Royate Hill burst: Q&A

By Sharna Smith | July 25, 2019
When will my water supply return? We are currently diverting the water away from the damaged section of the water main, which will hopefully restore water supplies within the next couple of hours (correct as of: 11:15am) Why is my… Read More
the bristol water map of water fountains in queens road christmas steps the promenade broadmead college green millennium square and queen square

Eight new water fountains to be installed across Bristol

By Sharna Smith | June 21, 2019
They will save Bristolians half a million pounds and prevent 50 miles of plastic bottle waste every year Some of Bristol’s busiest areas are to benefit from eight new free-to-use water fountains, starting from this week, in a bid to… Read More
Kids from Birdwell Primary School in bristol releasing eels into blagdon lake

The European eel is more endangered than the red panda

By Sharna Smith | May 17, 2019
School children across Somerset and Bristol are helping to save the critically endangered European eel this week by releasing hundreds into local rivers and lakes after nurturing them in their classrooms. This week will mark the 5,000th eel to be… Read More
Bristol Water Bar at upfest with a sign saying free water refill a bottle or do some shots

Bristol Water to save fifty miles worth of plastic bottles this summer

By Sharna Smith | May 3, 2019
  Imagine a line of plastic bottles stretching all the way from Bristol to Cardiff. This is the amount of plastic bottles Bristol Water has committed to save this year – starting from this bank holiday Monday. The pop-up Bristol… Read More

Silicon Gorge “better than London” for start-ups

By Bethan Stone | April 24, 2019
  The West of England Mayor, Tim Bowles, opened Bristol Water’s Innovation Conference yesterday (Wednesday 24 April) acknowledging that investments in facilities such as Future Space at University West of England (UWE), along with the world’s number one business incubator… Read More
an image of the river chew

Lost section of the River Chew restored for endangered wildlife

By Sharna Smith | March 28, 2019
    The River Chew is now half a kilometre longer for the first time in more than half a century. The scheme has permanently restored a section of the river and will provide a new home for endangered species,… Read More
color photo showing the customer service mark acreditation from the customer institute of customer service from feb 19 to feb 22

ICS formally recognises Bristol Water for delivering excellent customer service

By Bethan Stone | March 12, 2019
On 12th March 2019, Bristol Water was paid a special visit by the Institute of Customer Service (ICS). The Institute is an independent, professional body for customer service, nationally recognised with members including Amazon, Sky, Barclays as well as Bristol… Read More

Social Contract for Water: Evolution or Revolution?

By Rob Ellis | February 27, 2019
In January 2019 we published our social contract which sets out our framework to deliver our purpose. Our social contract will continue to evolve as we work with our customers, employees, stakeholders, and other organisations.   Ahead of the official… Read More

Customer Charges for 2019/20

By Iain McGuffog | February 6, 2019
We have today published details of our customer charges for 2019/20. These are available on its website at www.bristolwater.co.uk/charges-in-detail The published charges show an increase in the average annual bill paid by household customers of 3.6%, to £189, in line… Read More

Bristol Water publishes the water industry’s first Social Contract

By Rob Ellis | January 16, 2019
Following over a year of discussion and countless conversations with the people of the West Country, Bristol Water has today published its much anticipated Social Contract “This social contract is a massive step forward for us as a company but… Read More