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The latest updates and news from Bristol Water...

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Bristol Water gets new partners to deliver for people

By Rob Ellis | October 2, 2019
Bristol Water awards £75million in contracts to Lewis Civil Engineering and Gallagher through an innovative new delivery model.   Today, 1 October, we can announce the award of new Network Maintenance Partnership Contracts worth £75million as the latest milestone in… Read More
A shower head spraying water

On the loo and off the record: Campaign reveals water wasting secrets

By Bethany Wash | October 1, 2019
From running the tap to hide “toilet noises”, to filling the bath to cool drinks – are you guilty of flushing the precious resource down the drain? Don’t panic – but we know your dirty little secret! Or at least,… Read More

Lowest leakage in the country

By Sharna Smith | September 20, 2019
A report released this week by the Consumer Council for Water has named us the industry’s best performer in leakage. Mel Karam, Chief Executive Officer at Bristol Water, said: “We’ve been recognised as the top performer in leakage, after setting… Read More

Royate Hill burst: Q&A

By Sharna Smith | July 25, 2019
When will my water supply return? We are currently diverting the water away from the damaged section of the water main, which will hopefully restore water supplies within the next couple of hours (correct as of: 11:15am) Why is my… Read More
the bristol water map of water fountains in queens road christmas steps the promenade broadmead college green millennium square and queen square

Eight new water fountains to be installed across Bristol

By Sharna Smith | June 21, 2019
They will save Bristolians half a million pounds and prevent 50 miles of plastic bottle waste every year Some of Bristol’s busiest areas are to benefit from eight new free-to-use water fountains, starting from this week, in a bid to… Read More
Kids from Birdwell Primary School in bristol releasing eels into blagdon lake

The European eel is more endangered than the red panda

By Sharna Smith | May 17, 2019
School children across Somerset and Bristol are helping to save the critically endangered European eel this week by releasing hundreds into local rivers and lakes after nurturing them in their classrooms. This week will mark the 5,000th eel to be… Read More
Bristol Water Bar at upfest with a sign saying free water refill a bottle or do some shots

Bristol Water to save fifty miles worth of plastic bottles this summer

By Sharna Smith | May 3, 2019
  Imagine a line of plastic bottles stretching all the way from Bristol to Cardiff. This is the amount of plastic bottles Bristol Water has committed to save this year – starting from this bank holiday Monday. The pop-up Bristol… Read More

Silicon Gorge “better than London” for start-ups

By Bethan Stone | April 24, 2019
  The West of England Mayor, Tim Bowles, opened Bristol Water’s Innovation Conference yesterday (Wednesday 24 April) acknowledging that investments in facilities such as Future Space at University West of England (UWE), along with the world’s number one business incubator… Read More
an image of the river chew

Lost section of the River Chew restored for endangered wildlife

By Sharna Smith | March 28, 2019
    The River Chew is now half a kilometre longer for the first time in more than half a century. The scheme has permanently restored a section of the river and will provide a new home for endangered species,… Read More
color photo showing the customer service mark acreditation from the customer institute of customer service from feb 19 to feb 22

ICS formally recognises Bristol Water for delivering excellent customer service

By Bethan Stone | March 12, 2019
On 12th March 2019, Bristol Water was paid a special visit by the Institute of Customer Service (ICS). The Institute is an independent, professional body for customer service, nationally recognised with members including Amazon, Sky, Barclays as well as Bristol… Read More

Social Contract for Water: Evolution or Revolution?

By Rob Ellis | February 27, 2019
In January 2019 we published our social contract which sets out our framework to deliver our purpose. Our social contract will continue to evolve as we work with our customers, employees, stakeholders, and other organisations.   Ahead of the official… Read More

Customer Charges for 2019/20

By Iain McGuffog | February 6, 2019
We have today published details of our customer charges for 2019/20. These are available on its website at The published charges show an increase in the average annual bill paid by household customers of 3.6%, to £189, in line… Read More

Bristol Water publishes the water industry’s first Social Contract

By Rob Ellis | January 16, 2019
Following over a year of discussion and countless conversations with the people of the West Country, Bristol Water has today published its much anticipated Social Contract “This social contract is a massive step forward for us as a company but… Read More

Bristol Water is the first water company to be awarded Lean Competency System Accreditation

By Rob Ellis | October 11, 2018
We can use a search engine to find many things. The world’s first car, the first computer, even the first head transplant recipient. However, until recently there is one thing that wouldn’t have been in that list – the world’s… Read More
Dillan Hackett the founder of hackett consulting ltd

Bristol Water supports the growth of new innovative entrepreneurs

By Rob Ellis | October 4, 2018
As part of Bristol Water’s creative approach they have today launched The Workshop, their business incubator, to help support the local economy whilst also driving service improvements through innovation Bristol Water has officially launched its business incubator to boost innovation… Read More

Resilient and Dynamically Adaptive Water Distribution Networks for a Sustainable Future

By Rob Ellis | October 1, 2018
Water distribution networks (WDNs) are an integral component for achieving resilient water resources and supply management.   In the UK the WDNs have been sectorised into “static” discrete District Meter Areas  (DMAs) mainly for the purpose of leakage management. By installing… Read More

Bristol Water responds to Consumer Council for Water report

By Rob Ellis | September 20, 2018
We have today responded to the Consumer Council for Water’s report into unwanted contacts and written complaints: Ben Newby, Bristol Water’s Customer Services Director, said: “I am very disappointed that so many customers felt the need to contact us in the… Read More

Bristol Water For All: cheaper bills, reduced leakage and the best customer service

By Rob Ellis | September 3, 2018
Lower bills, industry leading customer service and reduced water leakage, are among the ambitious aims unveiled today in Bristol Water’s five-year business plan. The ‘Bristol Water For All’ plan for 2020-2025, which has been submitted to the economic water regulator… Read More

Bristol Water most trusted and ‘best’ at customer service

By Rob Ellis | July 9, 2018
Bristol Water has been named the best water company for customer service for the second time in a row, according to new research. The Institute of Customer Service has released its latest Customer Satisfaction Index which also shows that the… Read More

We performed well during Beast from the East

By Rob Ellis | June 19, 2018
The economic regulator of the water sector, Ofwat, has today published a review of the freeze and thaw that resulted from the ‘Beast from the East’ extreme weather at the start of March 2018. We are pleased that Ofwat has… Read More