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Latest News

The latest updates and news from Bristol Water...

Contact our press office on 0800 917 8066 or email: communications@bristolwater.co.uk

CCW Bristol Water customer complaints

Bristol Water acknowledged as top performer for rate of complaints

By Sharna Smith | September 24, 2020
Bristol Water has today (Thursday 24 September) been acknowledged as an industry top performer for its rate of complaints in the CCW Household Complaints Report.   Bristol Water’s household written complaints are 34% lower on the previous year, while escalated… Read More
Cheddar reservoir

Cheddar reservoir currently remains open

By Sharna Smith | September 16, 2020
Cheddar reservoir status: OPEN We’re not planning any closures as of yet We’d also like to say thank you – everyone was very respectful of the closures in August and we’re already seeing a reduction in anti-social behavior on days… Read More

Algae warning issued to dog walkers and lakeside visitors

By Sharna Smith | June 26, 2020
If you’re one of the thousands planning to soak up the sun at local beauty spots like Chew Valley or Cheddar Lake this weekend, Bristol Water is warning to stay safe and stay out the water. High levels of blue-green… Read More
Bogus callers

Be aware of bogus callers

By Sharna Smith | June 23, 2020
Bogus callers pretending to be from utility providers are still active – even during the Covid-19 outbreak. Today, we’ve received a report of a water softening company claiming to need to enter a home on behalf of us. To prevent… Read More

Keeping the water flowing at new NHS Nightingale Hospital in the South West

By Rob Ellis | April 29, 2020
On Monday 27 April 2020, the NHS opened its latest Nightingale hospital to in Bristol to look after critically ill coronavirus patients. We’ve been able to play a small but vital role in the construction and safe running of the… Read More

NHS bill rebate announced

By Sharna Smith | April 15, 2020
More than 5,000 frontline NHS workers that are required to wash their uniform at home and more often during the current coronavirus (Covid-19) outbreak have applied for a water bill rebate from Bristol Water and Wessex Water. The water companies… Read More

Nominate your Local Hero

By Bethan Stone | April 6, 2020
They may take the form of a helpful neighbour nipping to the shop for someone more vulnerable, the person down the road who always seems to cheer everyone up, or even just that person you know who puts everyone else… Read More

Access to lakes and reservoirs closed

By Rob Ellis | March 23, 2020
We’ve made the decision to close the car parks at our reservoirs and lakes from Monday 23 March. Given the current Government advice around social distancing we feel this is the best thing to do to help stop the spread… Read More

Coronavirus customer update

By Sharna Smith | March 18, 2020
Last updated: Thursday 9 April 2020 Please note: we will update this article daily with our latest updates. This is a difficult and unknown time for everyone, but we are doing everything we can to keep your water on and… Read More

Business plan update

By Rob Ellis | February 13, 2020
In 2019, we submitted our five-year business plan, “Bristol Water For All”, to the water industry regulator Ofwat. This plan sets out our five-year price and service levels for our customers for the period 2020 – 2025. In December 2019… Read More
Hydro Harry

Hydro Harry teams up with Miles Chambers to launch school poetry competition

By Sharna Smith | November 21, 2019
Bristol Water will be teaming up with Ablaze and Bristol’s first Poet Laureate, Miles Chambers, to launch a school poetry competition to promote using water wisely.   Primary schools across the region are being encouraged to enter the competition, which… Read More

Pensioners across Bristol and Somerset are missing out on nearly £2million

By Sharna Smith | November 18, 2019
Low income pensioners across Bristol and Somerset are missing out on nearly £2million in unclaimed money towards water bills. The sum, which is enough to purchase this 10 bed grade II listed mansion in Bridgwater, has been revealed today by… Read More

Bristol Water’s new pumping system saves enough energy to power Chew Magna

By Bethan Stone | November 13, 2019
You might not know it but underneath the ground there is a lot of water moving around all the time. Under Bristol and the surrounding areas there is about 100 million tonnes of water moved around every year. That’s about… Read More
Cracked pipes frost

Spend a fiver, save nine thousand: here’s how to get winter ready

By Sharna Smith | November 13, 2019
With forecasts of cold weather on the way and Christmas markets in full swing, Bristol Water is appealing to homeowners to take some cheap and simple steps to winter proof pipes. According to the Association of British Insurers, the average… Read More

Bristol Water gets new partners to deliver for people

By Rob Ellis | October 2, 2019
Bristol Water awards £75million in contracts to Lewis Civil Engineering and Gallagher through an innovative new delivery model.   Today, 1 October, we can announce the award of new Network Maintenance Partnership Contracts worth £75million as the latest milestone in… Read More
A shower head spraying water

On the loo and off the record: Campaign reveals water wasting secrets

By Bethan Stone | October 1, 2019
From running the tap to hide “toilet noises”, to filling the bath to cool drinks – are you guilty of flushing the precious resource down the drain? Don’t panic – but we know your dirty little secret! Or at least,… Read More

Lowest leakage in the country

By Sharna Smith | September 20, 2019
A report released this week by the Consumer Council for Water has named us the industry’s best performer in leakage. Mel Karam, Chief Executive Officer at Bristol Water, said: “We’ve been recognised as the top performer in leakage, after setting… Read More

Royate Hill burst: Q&A

By Sharna Smith | July 25, 2019
When will my water supply return? We are currently diverting the water away from the damaged section of the water main, which will hopefully restore water supplies within the next couple of hours (correct as of: 11:15am) Why is my… Read More
the bristol water map of water fountains in queens road christmas steps the promenade broadmead college green millennium square and queen square

Eight new water fountains to be installed across Bristol

By Sharna Smith | June 21, 2019
They will save Bristolians half a million pounds and prevent 50 miles of plastic bottle waste every year Some of Bristol’s busiest areas are to benefit from eight new free-to-use water fountains, starting from this week, in a bid to… Read More
Kids from Birdwell Primary School in bristol releasing eels into blagdon lake

The European eel is more endangered than the red panda

By Sharna Smith | May 17, 2019
School children across Somerset and Bristol are helping to save the critically endangered European eel this week by releasing hundreds into local rivers and lakes after nurturing them in their classrooms. This week will mark the 5,000th eel to be… Read More