There are currently 3 live water incidents

Our water alerts service keeps your day flowing

Little disruptions can really get in the way of the flow of your day. Our free alerting service makes it easy for you to stay up to date with work going on in your area.

A simple, free way to see all the work going on in your area

Our email and SMS alerts let you know everything we are up to in your area. We'l tell you about to problems and where future work is planned.

Stay up to date

If there's an incident that affects your area you'll know about it first, with up to the minute information on leaks and water issues that could impact on your home.

Track existing problems

Set up alerts, and track existing problems so you're always aware of developments without ever needing to visit our website.

Report problems

Report problems from the palm of your hand. Letting us know means we can respond faster, fixing the problems and minimising disruption for you.

Stay up to date with notifications

Our notifications system gives you immediate updates on work in your area by email or to your phone on SMS so you can take steps to avoid disruptions on the roads, or make alternative arrangements.

  • Immediate updates on roadworks
  • Track repair work and maintenance in your area
  • Get updates by email and SMS

Report water problems in minutes

Report problems from the palm of your hand. Letting us know means we can respond faster, fixing the problem and minimising the disruption to you.

Help with our alerting service

If you have an unmetered bill and a monthly payment arrangement in place, your annual bill is split over 10 monthly instalments: May to February. We do not take payments in March and April because during these months we generate bills for the forthcoming financial year.

If you have a metered bill and pay by a monthly budget arrangement we can take a payment each month of the year. We will automatically review your payments annually.

To set up a Direct Debit please visit

Your property's rateable value is shown on the front page of your unmetered bill. If you have not yet moved into a property and would like to find out the rateable value, please contact us. 

Your bill is due and payable on issue. To pay this online please visit

If you have subscribed to eBilling you will receive an email advising you when you have a new bill. If you are facing problems paying or wish to discuss a payment arrangement to spread the cost, please contact us.

We supply water to 500,000 homes and businesses across Bristol City, North Somerset and areas of Bath, North East Somerset and South Gloucestershire. That's about 1.2m people who have access to our water every day. Wessex Water is responsible for providing sewerage services for the majority of our customers when they've finished using the water.

You can pay your bill by debit or credit card using our 24-hour automated telephone service by calling 0345 600 1019. You'll need to quote your 13 digit reference number which begins with 20 and can be found on your bill under your customer number. You can also pay your bill online via our website, or through your eBilling account. 

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