Ongoing Incidents
We'll update this page with details of any ongoing incidents within our region.
No Water/Poor Pressure
14/10/2026
08:14
Crews have finalised the repair to the burst main. Due to this work, you may also experience some discolouration to your water when the supply is restored. This is normally short lived as we carry out flushing of the water mains. Please run your first mains fed cold water tap for up to 30 minutes to clear any discoloured water in your pipes.
You can find more information about water appearance by clicking here.
For customers who are on a water meter, you can apply for a flushing allowance by clicking here.
13/10/2026
20:00
Our crew have located the burst main and have begun to excavate and carry out the repair. Thank you for your patience while we work on restoring supplies.
14:45
Please be aware we are investigating a burst main in the BS35 area that is causing some properties to have no water or poor pressure. We are sorry for any inconvenience this may cause and thank you for your patience while we work on restoring supplies.
No Water/Poor Pressure
14/10/2026
08:14
Crews have finalised the repair to the burst main. Due to this work, you may also experience some discolouration to your water when the supply is restored. This is normally short lived as we carry out flushing of the water mains. Please run your first mains fed cold water tap for up to 30 minutes to clear any discoloured water in your pipes.
You can find more information about water appearance by clicking here.
For customers who are on a water meter, you can apply for a flushing allowance by clicking here.
13/10/2026
20:00
Our crew have located the burst main and have begun to excavate and carry out the repair. Thank you for your patience while we work on restoring supplies.
14:45
Please be aware we are investigating a burst main in the BS35 area that is causing some properties to have no water or poor pressure. We are sorry for any inconvenience this may cause and thank you for your patience while we work on restoring supplies.
No Water/Poor Pressure
14/10/2026
08:14
Crews have finalised the repair to the burst main. Due to this work, you may also experience some discolouration to your water when the supply is restored. This is normally short lived as we carry out flushing of the water mains. Please run your first mains fed cold water tap for up to 30 minutes to clear any discoloured water in your pipes.
You can find more information about water appearance by clicking here.
For customers who are on a water meter, you can apply for a flushing allowance by clicking here.
13/10/2026
20:00
Our crew have located the burst main and have begun to excavate and carry out the repair. Thank you for your patience while we work on restoring supplies.
14:45
Please be aware we are investigating a burst main in the BS35 area that is causing some properties to have no water or poor pressure. We are sorry for any inconvenience this may cause and thank you for your patience while we work on restoring supplies.
If you are experiencing any issues with your water, such as a different taste or colour, please have a read of our handy Your Water FAQs.
To find out more about how we manage incidents, please check out our incident management.
Check in your area
Use our interactive map to check for live updates.
Get the latest information on repairs, supply interruptions and planned network improvement works in your area. Sign up for regular alerts, report a leak, and keep informed.
