Ongoing Incidents

11/12/2025

17:39

All properties are not back in supply.

Due to this work, you may also experience some discolouration to your water when the supply is restored. This is normally short lived as we carry out flushing of the water mains. Once the work is complete and your supply is restored, please allow time for us to complete the flushing and then run your first mains fed cold water tap for up to 30 minutes to clear any discoloured water in your pipes. 

Please be aware that the road remain closed until road is fully reinstated. 

15:00

Crews on site have advised that majority of properties are now back in water following the safe installation of an overground main. Work is continuing in the area to restore supply to the remaining properties closest to the unstable area. Thank you for your continued patience while we work on this complex issue. 

00:05

Work to restore supply today has been unsuccessful, due to structural integrity of the surrounding area, it has been deemed too dangerous to continue without supporting platforms to gain safe access. We aim to provide safe access and attempt to restore supply again today.

We sincerely apologise for any inconvenience. Bottled water is available on site.

10/12/2025

12:00

Following an onsite meeting with our area manager and local council representatives,  a temporary overground pipe will be installed today bring affected properties back in supply as soon as possible.    

09/12/2025

23:45

We are currently in the process of leaving a pack of water at each affected property. Our bottled water hub is also available located outside 30 Canynge Square.

20:45

We have been made aware of a Burst main on Canynge Square, Clifton. This is causing customers in the area to have no water and we are working hard to get this resolved. We apologise for the inconvenience caused, updates to follow.

If you are experiencing any issues with your water, such as a different taste or colour, please have a read of our handy Your Water FAQs. 

To find out more about how we manage incidents, please check out our incident management.