Save money by switching to a free water meter today!


OUR PROMISE: If you don’t save money switching to a meter – we’ll refund the difference and switch you back*



Did you know that 9/10 Bristol Water customers have lowered their bills after switching to a meter?

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9/10 people save
9/10 people have lower bills after switching to a meter 


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£94 average saving
On average people saved £94 in a year after switching


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Lower bills promise
 No risk. If your bills aren't lower we'll refund the difference 


How do I switch to a water meter?

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Call us


Call our metering team 0345 600 3600


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Apply for a meter online

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Text us


Text 'METER' to 87474 and we’ll call you back


The details about switching 


A member of our metering team will be in touch to check that you are eligible for a meter and explain the full process. Installation takes up to 3 months. Usually you don’t need to be home for installation. If you do, we’ll pick a date that’s convenient for you.


*Lower bills promise/switch back


If after 2 years your bills are higher we will be in contact to let you know a comparison between your metered and unmetered charges. If you then decide to switch back you are eligible for a refund of any overpayments.

You can request to switch back for free any time during the first 2 years, refunds apply after 2 years of metered charges. Switching back excludes customers switched automatically due to moving house.


Read full T&Cs.

Why should I get a water meter?


As you pay only for what you use, many regard water meters as the fairest way to charge for your water services, but there are loads of other great reasons why you should try a water meter.

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Good for the planet


People on a water meter tend to use less water. If we all use less water, we'll use less energy.


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Save money


Switching to a water meter could hugely reduce your water bill as you only pay for the water you use.

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Stop leaks


Water meters help to spot leaks quickly. We can monitor leaks in the supply area, and you can monitor leaks in your home.

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It's free


Getting a water meter is completely FREE. If you think you could save money, it's a no brainer right?

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Switching back's free too


If you change your mind, we'll switch you back at any time within the first 2 years of installation. *

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It's easy


Usually you don't need to be home for installation. And if you do, we'll pick a date that's convenient for you.

*Refund and switching back excludes customers switched automatically due to moving house. 

Meter myth busting

we've heard all sorts... 


From tales of neighbours with bills in excess of £1000 a year since switching, to the microwaves they emit to scramble our brains and even our ability as a company to spy on people with them.


Sure, some people’s water bills might be £1000 a year (if they have a swimming pool that they’re refilling every week) but on the whole, we can categorically say that these myths are just that - myths.


Find out more, and decide for yourself whether a water meter might be right for your home in this recent blog post. 

How much could I save?


Chances are, you could slash your bill, just by getting a free water meter installed.  Try our handy water meter calculator: 

Frequently asked questions

No – we will take regular readings for you, but if you’d like to monitor your water consumption and submit your own readings, you can easily do so online here.

‘Change of Occupier’ is our initiative that helps customers get meters fitted into their homes without having to ring up and book. When you move house in our supply area, your meter will already be sorted! It also helps our customers think about water usage, the environment and leaks.

Change of occupancy metering is an important scheme that will help to protect water resources, as well as providing additional benefits to a number of business areas. The programme, agreed with Ofwat, will enable us to:

  • Improve leakage control

  • Improve supply demand balance

  • Improve security of supply

  • Protect water resources

The Water Industry Act 1991 (as amended by the Water Industry Act 1999), in particular section 144B, Sub-section 2 (b) of that Act enables us to meter a property on a change of occupier. The Industry Regulator Ofwat has approved our plans on selective metering of properties on change of occupier, as part of our business plan submission.

For more information and to see more detailed information on this programme, click here.

Absolutely nothing! Water meter installations are completely free of charge, and usually you don’t even need to be home when they are fitted.

If you change your mind, we will switch you back to unmeasured charges for free at any time within the first 24 months of installation.

Save money

With a water meter, you only pay for the water you use at home. If you reduce the amount of water you use everyday, the benefits will be reflected on your bill. By using less water, you spend less money - it's pretty simple! In fact, on average our customers save £100 on their bill after switching to measured charges.


By being more conscious about your water usage, you will be contributing to a much bigger picture doing your bit for the planet and water conservation. For example, we have 1.2 million customers - if every one of those customers were using more and more water, the additional need there would be to produce more manmade lakes. By creating these lakes would require concrete structures, pipe laying, and extra buildings to treat this water. Not to mention the change of landscapes which would result in trees being cut down and rivers needing to be diverted. Also, the amount of power needed to convey the water around our network is our second biggest cost - aside from the monetary value, the more energy used increases the amount of C02 produced.

Only pay for water you use

Did you know that by not being on a meter, you could be paying for water you don't use? That's literally flushing your money down the toilet! Water meters are often seen as the fairest way to pay for your water bill as you only pay for the water you use.

Detect leaks

By having a meter, you'll be able to keep a closer eye on what goes on in your home. By checking on it every now and again, you'll easily be able to spot an internal leak on your property. By spotting leaks quicker you’ll help reduce water waste.

No – all payment arrangements remain the same unless you instruct us otherwise. If you have an existing Direct Debit we will adjust your amount after taking the first reading. If you pay by instalment book, the instalment value will change and you will be notified once the meter details are entered onto your account. A new book of instalment slips will be sent to you.