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Whatever the problem, we're here to help...

On Saturday 15th February our billing customer service team will be closed for important IT updates, and will be reopening on Monday 17th February. If your enquiry isn’t urgent, you can submit an enquiry here page on our website or if you simply wish to make a payment, please click here.

If you have an operational emergency relating to your water supply or a sewerage issue, please call 0345 702 3797

Please note: If you are given the opportunity to complete a survey, we encourage you to take the chance to have your say. Customer feedback is an important part of our and Ofwat’s activity in regulating the performance of water companies and the services we provide to our customers. If you do not want to be surveyed by us please let us know and you won’t be surveyed but may still be contacted by Ofwat. For more information please see our Privacy Notice.



Need a little more help...

You'll be surprised how making small changes to how you live can result in a big reduction in the amount of water you use.

If you're struggling to do something then why not look through our help on stop taps and other content related elements.