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Coronavirus update

We know it's a difficult time for everyone right now, we hope you're staying safe. We're doing everything we can but there are a few things we can't do right now. Things like entering your home for non essential work. So, when you call us we may ask you a few more questions.

Landlords and any businesses reopening in the coming weeks

As a result of closure or part closure of many buildings during the coronavirus lockdown, drinking water systems may have been subject to stagnation due to low turnover of mains water or water in storage. This can adversely affect the quality of the drinking water.  We’re asking landlords, managers and anyone returning to reopen a business which has been closed to run a good amount of water through each of the taps and appliances before anyone uses them to ensure the water is fresh and ready to drink. Water UK has detailed instructions on their website should you want to read about this in depth.

Please note: If you are given the opportunity to complete a survey, we encourage you to take the chance to have your say. Customer feedback is an important part of our and Ofwat’s activity in regulating the performance of water companies and the services we provide to our customers. If you do not want to be surveyed by us please let us know and you won’t be surveyed but may still be contacted by Ofwat. For more information please see our Privacy Notice.



Need a little more help...

You'll be surprised how making small changes to how you live can result in a big reduction in the amount of water you use.

If you're struggling to do something then why not look through our help on stop taps and other content related elements.