Why choose to have a water meter?

With a water meter you only pay for what you use, allowing you to take full control of your bill. You're also more likely to reduce your water use, helping the environment.

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Did you know that 9/10 Bristol Water customers have lowered their bills after switching to a meter?

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9/10 people have lower bills after switching to a meter

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On average people saved £109* in a year after switching

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No risk. If your bills aren't lower we'll refund the difference

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Switch to a water meter

It’s free to switch to a water meter and if you don’t save money within the first two years, you can switch back for free.

Request a water meter

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Submit a meter reading

We read your water on a regular basis so your bill is accurate – however, if you have taken a reading you can submit it here.

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The details about switching

A member of our metering team will be in touch to check that you are eligible for a meter and explain the full process. Installation takes up to 3 months. Usually you don’t need to be home for installation. If you do, we’ll pick a date that’s convenient for you.

Lower bills promise/switch back

If after 2 years your bills are higher we will be in contact to let you know a comparison between your metered and unmetered charges. If you then decide to switch back you are eligible for a refund of any overpayments.

You can request to switch back for free any time during the first 2 years, refunds apply after 2 years of metered charges. Switching back excludes customers switched automatically due to moving house.

FREE water-saving devices

Our free-water saving devices are easy to install and help you to reduce the water you use in your home.

Money-saving tips

Reducing the amount of water you use could save you money on your bill. Here are a few tips on where to start.
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Recently moved home or had a change of occupier?

If you've recently moved into a property or you're a landlord and have had a change of occupier, we may have written to you to inform you a water meter will be installed into your property.

More about change of occupier

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Save even more by managing how you use water

By following these quick tips you'll soon be on your way to helping the environment and reducing your water use at home.

Having a water meter unlocks the ability to save money by controlling how much water you use. As water meters only charge you for the amount of water you use, every drop you save will have a positive impact on the cost of your water bill.

Don't leave the tap running

Simply turning the tap off when you brush your teeth or when you are washing the dishes will save money on your water bill.

Take shorter showers

Cut your showers down to four minutes instead of 10 minutes and you could save around 20 litres of water every time you wash.

Swap baths for showers

We all love the occasional bath, but showers do use significantly less water. By switching to a shower, you could save 34 litres of water per wash.

Set appliances to eco mode

Check your dishwasher or washing machine to see if they have an eco setting. If they do, consider using that instead of a standard wash as it'll use less water.

Fit water-saving devices

Fitting flow restrictors and low-flush devices around your home can make a big difference to how much water you use. It's the equivalent of using energy-efficient lightbulbs and will save you money for years to come.

Use a water butt

Watering the plants using a hose uses a surprising amount of water. By switching to a water butt you'll be making big savings on your water bill and helping the environment at the same time.

Simply turning the tap off when you brush your teeth or when you are washing the dishes will save money on your water bill.

Cut your showers down to four minutes instead of 10 minutes and you could save around 20 litres of water every time you wash.

We all love the occasional bath, but showers do use significantly less water. By switching to a shower, you could save 34 litres of water per wash.

Check your dishwasher or washing machine to see if they have an eco setting. If they do, consider using that instead of a standard wash as it'll use less water.

Fitting flow restrictors and low-flush devices around your home can make a big difference to how much water you use. It's the equivalent of using energy-efficient lightbulbs and will save you money for years to come.

Watering the plants using a hose uses a surprising amount of water. By switching to a water butt you'll be making big savings on your water bill and helping the environment at the same time.

*£109 saving based on a random sample of 6,500 Bristol Water customers who opted for a meter.