Take control of your water use

Water meters, like electricity or gas meters, record how much water you use, which means that when you take steps to reduce your water use, your water bill will also reduce, putting you in control of your bill.

Loads of great benefits

As you only pay for what you use, many people regard water meters as the fairest way to charge for your water services, but there are also loads of other great reasons why you should try a meter.

Save money

On average, customers who switched to a meter saved £100 on their water bill. You save water too.

Switch for free

There's no cost to you if you choose to have a meter fitted.

Pay as you go

Only ever pay for the amount of water you use. The less you use, the less you pay.

Change your mind

If you decide a meter is not for you, we'll switch you back for free within the first two years.

Water Meters Explained

For a full list of the benefits associated with water meters then please download our 'Water Meters Explained' document below...

Change of Occupier

Be aware that from October 2016, through our Selective Metering Programme we aim to install a water meter in unmetered properties upon a change in occupancy.

This is part of our commitment to become a more sustainable water supplier, and it means you’ll only ever pay for the water you actually use.

Selective Metering

Read more about Selective Metering by clicking 'Selective metering information' below...

"We saved over £150 right away, and the meter was fitted for free.
It didn’t cost us a penny.”

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“Our family is growing up fast and water saving is just part of our daily routine.”

The Wheatley’s felt they were paying too much for their water bill and decided to apply for a meter.

We thought we could probably save ourselves a bit of money having a water meter, said Mrs Wheatley. The application process was pretty simple and switching to a meter was no hassle.

As a family, we are very water conscious since we got a meter. It really made us think about the value of our water supply. We’re happy to do our bit for the environment and for both of our kids.

"Our little girl is a real water saver"

She uses a 2 minute toothy timer to help clean her teeth and only turns the tap on when she needs to rinse. Looking after her teeth is so important and saving water and money is an added bonus!

If you’re thinking about getting a meter just work out how much water you use, it’s easy to do.

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“I wanted to get a meter as it’s just me in my three bedroom house, so a water meter would significantly lower the costs of my water bill"

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Mrs Bean decided to have a water meter fitted to reduce the cost of her water bills.

I’ve lived in my house for years and I’m on a fixed income so if I can reduce any bills without too much effort it’s definitely worth me doing.

"After all, if you look after the pennies the pounds take care of themselves."

I was concerned at the potential disruption having the meter fitted would cause; I’m a keen gardener and so didn’t want my garden dug up or disturbed.

When Spencer came out to see where would be best to fit the meter we had a nice chat, he listened to my concerns and looked to find the best solution for me, especially as I was worried about the age of my water pipes and the issues this may cause.

He was able to fit the meter there and then in just a few minutes and he didn’t even need access to my garden or property. As promised my garden was left untouched.

"I really feel I was well looked after by Spencer and Bristol Water, from start to finish the service was second to none and the whole process was so simple and quick I wish I’d done it sooner."

I was even able to get a water butt through Bristol Water - so I’ve always got plenty of free water to keep my garden looking lovely.

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Save money with our free water saving devices...

When you have a meter, every time you use less water you pocket the savings on your bill. Because we're committed to reducing water consumption, we offer a range of free water saving products that could help you to maximise the money you save.

See if a meter could save you money

If you'd like to find out whether a meter will be able to save you money, why not try our online water saving calculator. It's full of useful tips and tricks to reduce your water consumption.

Most people save money with a water meter

That's right. Most of the customers we've installed water meters for have saved money. If you're a single person, or a small family in a larger house, you could find the non-metered charge is higher than the equivalent bill with a water meter.

We're often asked...

If you have an unmetered bill and a monthly payment arrangement in place, your annual bill is split over 10 monthly instalments: May to February. We do not take payments in March and April because during these months we generate bills for the forthcoming financial year.

If you have a metered bill and pay by a monthly budget arrangement we can take a payment each month of the year. We will automatically review your payments annually.

To set up a Direct Debit please click here

Your property's rateable value is shown on the front page of your unmetered bill. If you have not yet moved into a property and would like to find out the rateable value, please contact us on 0345 600 3600

Charging for water services is a complex matter, involving both the law (primarily the 1991 Water Industry Act) and our economic regulator, the Water Services Regulation Authority, which is referred to as Ofwat.

Your supply is either unmetered or metered, and this normally determines the way we charge for your water supply.

Unmetered – we normally use the rateable value (RV) of your property and calculate the cost for the year in advance

Metered – we normally read the meter twice a year and you pay for the water you actually use

Click here for more detail



If you feel you are struggling to pay your bills, or you feel like you need extra help then please visit our Priority Services page where you can sign up or find out more.

Your bill is due and payable on issue. To pay this online please click here

If you have subscribed to online billing, you will receive an email advising you when you have a new bill. If you are facing problems paying or wish to discuss a payment arrangement to spread the cost, please contact us.

We supply water to 500,000 homes and businesses across Bristol City, North Somerset and areas of Bath, North East Somerset and South Gloucestershire. That's about 1.2m people who have access to our water every day. Wessex Water is responsible for providing sewerage services for the majority of our customers when they've finished using the water.

We also offer a range of alternative payment options for those struggling to pay, to find out more click here

There is no cost to close your account. Depending on the status of your account and any payment arrangement you may have, there could be a final balance to pay. If you're moving and need to tell us about your change of address, please complete this online form. Alternatively contact us on 0345 600 3600

Didn't get the answer to your query?
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Already have a water meter...

You'll be surprised how making small changes to how you live can result in a big reduction in the amount of water you use.

If you already have a water meter and want to keep your usage up-to-date, you can submit a meter reading here.