Take control of your water use
Water meters, like electricity or gas meters, record how much water you use, which means that when you take steps to reduce your water use, your water bill will also reduce, putting you in control of your bill.
Loads of great benefits
As you only pay for what you use, many people regard water meters as the fairest way to charge for your water services, but there are also loads of other great reasons why you should try a meter.
On average, customers who switched to a meter saved £100 on their water bill. You save water too.
Switch for free
There's no cost to you if you choose to have a meter fitted.
Pay as you go
Only ever pay for the amount of water you use. The less you use, the less you pay.
Change your mind
If you decide a meter is not for you, we'll switch you back for free within the first two years.
Selective Metering - Be aware that from October 2016, we aim to install a water meter in unmetered properties upon a change in occupancy. This is part of our commitment to become a more sustainable water supplier, and it means you’ll only ever pay for the water you actually use.
Beat the Bill
Our Beat the Bill campaign started in October 2017 with the aim to help customers reduce the amount of water they use.
An average person’s usage from 150 litres per day to 120 litres. By using less water there isn’t only an environmental impact but we have found that on average, people save around £100 on their water bill.
Read more about our campaign and if you’re a Beat the Bill participant apply for a meter
Switching to a meter saved us money and made us more aware of the water we use
Supercharge your savings
When you have a meter, every time you use less water you pocket the savings on your bill. Because we're committed to reducing water consumption, we offer a range of free water saving products that could help you to maximise the money you save.
Most people save money with a water meter
That's right. Most of the customers we've installed water meters for have saved money. If you're a single person, or a small family in a larger house, you could find the non-metered charge is higher than the equivalent bill with a water meter.
We're often asked...
Find out about our current charging scheme here
If you have an unmetered bill and a monthly payment arrangement in place, your annual bill is split over 10 monthly instalments: May to February. We do not take payments in March and April because during these months we generate bills for the forthcoming financial year.
If you have a metered bill and pay by a monthly budget arrangement we can take a payment each month of the year. We will automatically review your payments annually.
To set up a Direct Debit please visit http://www.bristolwater.co.uk/your-home/billing-payments/ways-to-pay/direct-debit/
Your property's rateable value is shown on the front page of your unmetered bill. If you have not yet moved into a property and would like to find out the rateable value, please contact us.
Your bill is due and payable on issue. To pay this online please visit
If you have subscribed to eBilling you will receive an email advising you when you have a new bill. If you are facing problems paying or wish to discuss a payment arrangement to spread the cost, please contact us.
We supply water to 500,000 homes and businesses across Bristol City, North Somerset and areas of Bath, North East Somerset and South Gloucestershire. That's about 1.2m people who have access to our water every day. Wessex Water is responsible for providing sewerage services for the majority of our customers when they've finished using the water.
You can pay your bill by debit or credit card using our 24-hour automated telephone service by calling 0345 600 1019. You'll need to quote your 13 digit reference number which begins with 20 and can be found on your bill under your customer number. You can also pay your bill online via our website, or through your eBilling account.