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Water Emergency

We're sorry you have no water, we know how important it is to your daily life. On this page we let you know what you need to do and give you some information on what might be happening

Three checks you need to do in a water emergency...

Check your internal pipes

First check your internal pipes for leaks or if they are frozen. If there is a leak you will need to find your stop tap to turn the water off. If they're frozen you will need warm them up or call a plumber.

Check with your neighbours

Speak with one of your neighbours to see if they are having the same problem. If they have don't have the problem then it is likely to be an issue with your home only and you will need a plumber.

Check for known issues

Before calling us check to see if there is a known issue in your area . Our website is the best place to find out what is happening with the latest updates or you can follow us on Twitter or Facebook.

Need to talk to us or keep up to date? Follow us on Facebook or Twitter. You can also keep an eye on our Service Status page for the latest information.

More information on a water emergency...

Watch this video to find out what it takes to fix a burst main and the different ways we can get your water back.

Watch this video to find out what we mean by "rezoning" and how this may mean your water is back on quicker.