Understanding your water bill
We want you to understand how we calculate your bill, so it's clear what you need to pay, but also so you understand how much water you've used and how you can take steps to reduce your consumption.
Two companies provide your water services
Unlike some other areas of the country, your water service is actually provided by two companies. We supply your fresh water, and Wessex Water provides your sewerage service. We combine the charges for both into a single bill, so it's easier for you to pay.
How is my bill made up?
At times, some of the terminology on your bill can be confusing. Every bill is made up of a number of different elements and charges, based on the services we provide. Here's a summary of the main ones and what they mean in plain language.
Ways to pay your bill
Please return the form to BWBSL, 1 Clevedon Walk, Nailsea, Bristol, BS48 1WA
Ways to reduce the amount of water you use
If you use a water meter, just a few small changes to how you live can have a big impact on the amount of water you use and how much you spend.
Learn more about our top-tips for saving water in your home.
Still need help?
Find out about our current charging scheme here
If you have an unmetered bill and a monthly payment arrangement in place, your annual bill is split over 10 monthly instalments: May to February. We do not take payments in March and April because during these months we generate bills for the forthcoming financial year.
If you have a metered bill and pay by a monthly budget arrangement we can take a payment each month of the year. We will automatically review your payments annually.
To set up a Direct Debit please visit http://www.bristolwater.co.uk/your-home/billing-payments/ways-to-pay/direct-debit/
Your bill is due and payable on issue. To pay this online please visit
If you have subscribed to eBilling you will receive an email advising you when you have a new bill. If you are facing problems paying or wish to discuss a payment arrangement to spread the cost, please contact us.
Your property's rateable value is shown on the front page of your unmetered bill. If you have not yet moved into a property and would like to find out the rateable value, please contact us.
We supply water to 500,000 homes and businesses across Bristol City, North Somerset and areas of Bath, North East Somerset and South Gloucestershire. That's about 1.2m people who have access to our water every day. Wessex Water is responsible for providing sewerage services for the majority of our customers when they've finished using the water.
You can pay your bill by debit or credit card using our 24-hour automated telephone service by calling 0345 600 1019. You'll need to quote your 13 digit reference number which begins with 20 and can be found on your bill under your customer number. You can also pay your bill online via our website, or through your eBilling account.