No Water / Poor Pressure in BS14, BS31, BS39, and BA2
03/07/2025
19:30
Crews are still on site commencing repair, we have set up a water collection point where you can collect water from at the address below - thank you for your patience.
Water collection point - Norton Malreward Village Hall on Church Road BS39 4EX
18:00
Crews are continuing to work on burst main through this evening . We appreciate your patience.
16:30
A increased pressure infusion has helped to bring more customers at higher elevations back in water, although at a lower pressure. Crews on site are continuing to work on the repair. Thank you for your patience.
13:45
Crews on site are continuing to work hard on alternative plans to bring water back to our customers. We are very sorry for the inconvenience and thank you for you continued patience.
12:32
We are working on alternative plans to bring the water back on as there are technical problem with re-zoning this area.
We will keep everyone updated in the next hour. Thank you very much for your patience.
11:13
Our team is working on re-zoning, meaning that we are trying to bring water from other area in. We are hoping that this will restore some of your pressure back. Once the re-zone is in place, you may also experience some discolouration to your water when the supply is restored. This is normally short lived as we carry out flushing of the water mains. Once the work is complete and your supply is restored, please allow time for us to complete the flushing and then run your first mains fed cold water tap for up to 30 minutes to clear any discoloured water in your pipes.
Thank you again for your patience.
10:13
08:50
Crews are still on site working on burst main. We are setting up temporary traffic lights to assist us with infusing mains within the area to help restore water to more of our customers and bottled water is being delivered to our most vulnerable customers in category 1 on our priority register.
Thank you for your continued patience while we work on this repair.
06:13
Our crew is still working on the burst main, and managed to restore water supply for most of the properties. Some properties may still have no water . We are sorry for any inconvenience caused.
02/07/2025
23:56
Due to a burst main in Queen Charlton area, you may experience no water or very poor pressure. Our crew is on route to investigate this. We will endeavour to restore your water as soon as possible. Thank you very much for your patience.