Cheaper with a meter - refund scheme explained
If you switch to a meter after 18 February 2022, you can get a refund if it ends up costing you more following a two year period. We're that confident you'll save!
How does the refund scheme work?
Under our Cheaper with a Meter refund scheme, customers who choose to switch to a metered tariff after 18 February 2022 are entitled to a refund if their metered bills are higher than their unmetered bills. The difference will be credited if you decide to switch back to unmetered billing two years after installation.
You can change back to unmetered billing before the two years cooling-off period unless one of the conditions below applies:
- There is a change of occupier or the principal use of
the property is no longer residential
- You use something other than a handheld device for
watering your garden – for example, a sprinkler
- You have automatic systems to fill up a swimming
pool, pond or lake with a capacity of over 10,000 litres
- Customers who have previously reverted at their
current property are unable to revert again.
- Any meters fitted through a change of occupier are not eligible for this scheme
- If a customer chooses to revert within the two years, they will not be eligible for the scheme
- If a leak occurs during the two years, we will send a letter notifying the customer that the scheme has been extended until their next meter reading
- If the customer opts to revert, any overpayment made on the water meter will be credited against the new unmetered bill. If this bill is covered in full and there is credit remaining, this will be refunded to the customer.
Your water rights
Read more about our terms for metered customers, including how the Money Back Guarantee scheme works.
Ready to apply?
Let's do this - you can apply easily using our online form. It takes hardly any time at all and won't cost you a penny.
Money saving tips
Reducing the amount of water you use could save you money on your bill. Here are a few tips on where to start.