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Submit your enquiry

Enquiry Form
  • Your query
  • About your query

Information regarding your enquiry

If your enquiry is about your bill or your account with us, we'll reply within five working days.

If your enquiry is about your water supply we will try and reply to your email within one day but some enquiries need further investigation.

For any other query, we'll get back to you in no more than ten working days.

If you wish to notify us that you have changed address, please use our online moving form.

To view your bills online, sign up to our eBilling service.

If you need our urgent help or have concerns about your bill or the services we provide, please call us so we can help you straight away on:

Billing:
0345 600 3600

Operations:
0345 702 3797

About your enquiry

Keep updated on all of our current work and incidents

To stay up to date on all of our ongoing roadwork, current incidents and and leakage issues check out our online system by clicking the button below


Not sure what ways your can pay? Learn more below.

Learn more about ways to pay your bill on our website by clicking the button below...



Moving Home?

Did you know you can also fill in your change of address online? Click the button below for more details.



Struggling to pay your bill?

We have lots of helpful information on water saving tips, plans and schemes to help you pay and more info that might help you if you are struggling to pay your bill by clicking the link below.



Have you checked if your neighbour is experiencing the same issue?

If so it is likely an area wide problem, stay up to date on all of our current issues by checking the status online on the button below



Reporting a leak online

Did you know you can report a leak online? Click the button below to report a leak on our online system.