If you do not have water Please check with your neighbours  to see if they have water. If they still do, it is likely that it is only your supply that is affected in some way and could be caused by frozen pipework. If you feel this is not the case, then please contact our emergency…

Read More

I’ve spent my week living with the same amount of water as people from other countries. On some days, I had as little as 4 litres, and on other days, I had as much as 400 litres!! You can read how I got on by clicking here. These are my tops tips to help you…

Read More

So, over the past week, I have been living with less water than the average Brit. Why? Mainly because I don’t keep my mouth shut when silly ideas come to me, and I end up having to tell people how many times I go to the toilet each day. Anyway, I’ve been undertaking Bristol Water’s…

Read More

I was listening to Adam Buxton interviewing Diane Morgan, not your usual place for work advice, and I don’t think they were planning on helping someone working in the utilities sector, but they did. When asked about how she writes, she’s a comedian and an actress in case you didn’t know, she responded with “I…

Read More

In the early 1990’s the concept of managing water supply networks through discrete network areas called District Meter Areas (DMA) became fashionable and was adopted across the industry. DMAs allowed water companies to manage leakage, and they’ve been very effective. They work by essentially capping areas of the network with values. These values can be…

Read More

…thoughts on an information based future. It’s the weekend, it’s blowing a gail, the temperature hasn’t been in double digits for a few weeks now and it’s definitely going to rain later. Time to hit the beach! Why would I do this? Because I’m obsessed with collecting better data. What?! Let me explain… For Christmas…

Read More

So how do we fix a burst water main? We know how important water is to your daily life. It’s not just for drinking; it’s for cooking, cleaning, washing, flushing the toilet, and having water supplied to your home simply makes life better. Water supply interruptions only affect a small number of our customers every…

Read More

What do we mean by “rezoning”? When we get reports of customers with no water our first thought is “how do we get the water back on” rather than how do we fix the burst main. When there has been a burst main that is causing people to be without water the majority of the…

Read More

During winter months we see a lot more burst mains and leaks on our network. In the last five years we have spent £220 million renovating and replacing mains to reduce interruptions to supply. But we can’t replace the whole network at once, so it is likely that during the colder months we will see…

Read More

Giving people time and space to think is always a difficult ask in an increasingly busy world. But I think it is vital to a business performing well. We tend to want constant results, to be always delivering something. But we can only deliver better results if we continue to think differently and expand what…

Read More