Charges and regulations
Learn more about what we charge and why we charge it.
Fees & charges
Details on our connection, disconnection, development and infrastructure charges.
The scheme is for all customers including developers and self-lay providers.
In our resources section listed here you will find information on all charges which will help understand things like:
- General conditions, payment dates, options and charges
- Connection, disconnection, development and infrastructure charges
- Collection of domestic water debts
- Collection of commercial water debts
- Customer enquiries and complaints.
For further information, please see the useful documents listed.
For details of the Bristol Water code of practice on enforcement of the Water Regulations, please continue to read below.
We’ve created a new calculator to allow developers and SLP providers to calculate indicative quotes. This can be found within the ‘Useful documents’ section of this page.
Charges consultation
Our charging arrangements are reviewed annually to ensure that our reasonable costs are covered and technical requirements are being met.
We continually seek improvement in our service, passing through efficiencies where identified. As we work on our charging proposals for 2025/26 we will carefully consider regulatory rules, guidance and change, as well as customer feedback, while balancing the five core charging principles.
Your feedback matters which is why we engage with our customers every year. Your views and opinions help us set our charging arrangement. You can find out more information and provide your feedback in our DS Charges Consultation document.