Developers, SLPs and Retailers

We have a range of services for developers and retailers. Check out exactly what developers and retailers can do for you.

Let us help with what you're looking for...

New Supplies & New Mains


Find out more information on creating new supplies and mains and everything to do with this.


Other Services


Learn about the other services that Bristol Water can provide to developers.


Charges & Regulations


Learn more about what we charge to developers and why we charge it.




Our Wholesale Services Team was set up to provide all retailers with excellent service, find out more here.


Check the status of your application


If you have recently submitted an application for supply connection to our existing network (AFS), Lead replacement form or a Basic Supply Strategy enquiry you will have received an email inviting you to set up an account and password to check the status of your application.  If you have created your account you can also log in here.


Contact us about developments


Whatever the problem, we're here to help...

All pre-development enquiries and mains applications from developers will be dealt with by our Developer Interface Team who will arrange for any required mains to be designed and priced, terms to be sent and the mains to be installed.

All enquiries from self-lay organisations and applications will be dealt with by our Development Services team who will produce or check the design of any required mains.  They will send out agreements and deal with the payments for any non-contestable work.

To discuss issues encountered onsite once mainlaying has begun, including changes to the design, you should speak to one of our Network Site Agent.  You will be notified of the person responsible for your site before work commences.  They will inspect the work as the installation progresses, go through your as-laid plans with you, arrange bacteriological testing and attend the pre-start meeting.  Weekly whereabouts should be sent to our Network Site Agent.

You should contact our New Supplies team about service connection issues.  They will inspect the supply pipes before connection, authorise the connection and deal with the invoices and payments connected with the services.

Please address correspondence to the relevant department at:

Bristol Water
Bridgwater Road
BS13 7AT