Our Customers

Our customers are the life and energy of our business and everything we do is to improve the experience we give them. Below you'll find information on just some of the things we do try and improve our service...

Things we're doing with our customers...

The Challenge Panel

The Youth Board

The Bristol Water Challenge Panel

The Bristol Water Challenge Panel provides assurance to the economic water regulator Ofwat that Bristol Water has incorporated the preferences and priorities of customers in its business plan for the period 2020 to 2025.

The Bristol Water Challenge Panel contributed to the design of the research programme to find out the answer to key questions. We needed to ensure the customers view was represented in the report.

To download a copy of the Bristol Water Challenge Panel Report on the Business Plan for 2020 - 2025 see the resources section for this and other reports.

Image of Peaches Golding Her Majesty's Lord-Lieutenant of the County and City of Bristol

Meet Peaches our Independant Chair

Peaches joined the Challenge Panel as Chair in 2016. She is well know locally and in 2017 she became Her Majesty's Lord-Lieutenant for the City and County of Bristol.

Previous Reports

Download previous Challenge Panel reports

The Bristol Water Challenge Panel provides a report every year that ensures Bristol Water understand the priorities and preferences of its diverse customers, increases and strengthens dialogue with its customers, and listens to customers.
Terms of Reference
Challenge Log

Build your future bill - Our interactive game gives lets you build your own bill by controlling leakage levels, reservoirs, metering and loads more...

Bristol Water's Youth Board

This was the second year of Bristol Water’s Youth Board and their involvement of planning our future operations. We had 20 individuals who live in the Bristol Water region joined the board, which allowed their voices to be heard at an executive level and this provided them a unique opportunity to kickstart their career in the world of business.

Our collaborators in this project...

Blue Marble Research Ltd
Colstons girls school logo
downend school logo
redland green school
north bristol post 16 logo
Clevedon Sixth Form Logo
churchill academy
Chew Valley School Logo
Backwell School Logo
Cotswold Edge Sixth Form
Chipping Sodbury School logo
Brimsham Green School Logo

How else can I get involved?

There are a number of ways you can make your voice heard in our community events some below...

Online Panel

Register to join the Bristol Water Online Panel and contribute to your water company. It’s pretty simple stuff about your water and our service

Water Forum

Our Water Forum members get together regularly to discuss all things Bristol Water and they really help us move forward as a business