Our Customers

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The Challenge Panel

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Our Promise

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The Youth Board

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The Bristol Water Challenge Panel

The Bristol Water Challenge Panel provides assurance to the economic water regulator Ofwat that Bristol Water has incorporated the preferences and priorities of customers in its business plan for the period 2020 to 2025.

The Bristol Water Challenge Panel contributed to the design of the research programme to find out the answer to key questions. We needed to ensure the customers view was represented in the report.

To download a copy of the Bristol Water Challenge Panel Report on the Business Plan for 2020 - 2025 see the resources section for this and other reports.

Resources

Meet Peaches our Independant Chair

Peaches joined the Challenge Panel as Chair in 2016. She is well know locally and in 2017 she became Her Majesty's Lord-Lieutenant for the City and County of Bristol.

Previous Reports

Minutes of meetings

Terms of Reference

Members

Challenge Log

Previous Reports

Download previous Challenge Panel reports

The Bristol Water Challenge Panel provides a report every year that ensures Bristol Water understand the priorities and preferences of its diverse customers, increases and strengthens dialogue with its customers, and listens to customers.

Minutes of meetings

Download minutes of previous meetings

The Bristol Water Challenge Panel hold regular meetings. Please find the minutes here.

Terms of Reference

Download the Bristol Water Challenge Panel Terms of Reference

Bristol Water provides wholesale water supply services to non-household customers via their Retailer. Non-household customers are able to choose their retailer, who will bill the customer.

The wholesale charges that we charge to retailers serving customers in our supply area are set out in the documents below.

Our charges are updated annually and subject to approval by our Board. The most recent Board assurance statement can be found below.

We are required to operate under a set of policies in the new market, in particular relating to data logging, meter usage and leakage allowance. A document setting out our policies on these can be found below.

We have drawn up a timetable on how we will invoice retailers operating in our supply area and a meter menu. These can also be found below.

Terms of Reference

Members

Here is a list of the members of the Bristol Water Challenge Panel

Peaches Golding - Chair
Tony Denham - Deputy Chair
Jeremy Hawkins - Report writer
Mark Taylor - Natural England
Michael Barnes - Consumer Council for Water
Mike Bell - Consumer Council for Water
Robert Cleland - North Somerset Council
Luke Hassell - The Story Group
Tabinda Rashid-Fadel - University of the West of England
Terry Napper - Mendip District Council
Tamsin Sutton – Environmental Agency

Challenge Log

Build your future bill - Our interactive game gives lets you build your own bill by controlling leakage levels, reservoirs, metering and loads more...

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Bristol Water's Youth Board

This was the second year of Bristol Water’s Youth Board and their involvement of planning our future operations. We had 20 individuals who live in the Bristol Water region joined the board, which allowed their voices to be heard at an executive level and this provided them a unique opportunity to kickstart their career in the world of business.