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Our customers
Our customers are the life and energy of our business and everything we do is to improve the experience we give them. Below you'll find information on just some of the things we do try and improve our service...
Our Promise
The Youth Board
The Bristol Water Challenge Panel
The Bristol Water Challenge Panel provides assurance to the economic water regulator Ofwat that Bristol Water has incorporated the preferences and priorities of customers in its business plan for the period 2020 to 2025.
The Bristol Water Challenge Panel contributed to the design of the research programme to find out the answer to key questions. We needed to ensure the customers view was represented in the report.
To download a copy of the Bristol Water Challenge Panel Report on the Business Plan for 2020 - 2025 see the resources section for this and other reports.
Meet Peaches, our Independant Chair
Peaches joined the Challenge Panel as Chair in 2016. She is well know locally and in 2017 she became Her Majesty's Lord-Lieutenant for the City and County of Bristol.
- Previous reports
- Meeting minutes
- Terms of reference
- Members
- Challenge Log
Previous reports
The Bristol Water Challenge Panel provides a report every year that ensures we understand the priorities and preferences of our diverse customers, increase and strengthen dialogue with our customers, and listen to our customers.
Challenge Panel report 2019-20
Challenge Panel performance review 2019-20
Challenge Panel report 2018-19
Challenge Panel performance review 2018-19
Challenge Panel report 2017-18
Challenge Panel commentary 2017-18
Challenge Panel report 2016-17
Challenge Panel commentary 2016-17
Challenge Panel report 2015-16
Meeting minutes
Our Bristol Water Challenge Panel hold regular meetings. You'll find the minutes here:
Members
Peaches Golding - Chair
Tony Denham - Deputy Chair
Jeremy Hawkins - Report writer
Mark Taylor - Natural England
Jonathon Johnson - Consumer Council for Water
Luke Hassell - The Story Group
Tabinda Rashid-Fadel - University of the West of England
Fran Begley - South Bristol Advice Centre
Tamsin Sutton – Environmental Agency
Cllr Michael Gay - Mendip Council
Gudrun Limbrick – CCW
Miles Bell – Natural England
Cllr Geoffrey Richardson – North Somerset Council
Download our Challenge Log
Please download the Bristol Water Challenege Panels challenge log below. If you have any questions please contact Chloe Donnelly at chloe.donnelly@bristolwater.co.uk.
Download Challenge Panel redacted challenge log
Our annual Youth Board activity is a part of Bristol Water's social contract initiatives.
Every year we engage with 20 six-form students from different schools and discuss various business issues and topics.
This activity benefits both Bristol Water and the students, as we get the views of our future customers, and they get an insight about the modern business.
In 2021 Youth Board was conducted virtually over 2 days. We covered a range of topics, including: the importance of various departments and their main challenges going forward, water consumption and water saving tips, as well as Bristol Water customer priorities.
Bristol Water is committed to listening to future generations and understanding their views, and we will continue to conduct our Youth Board annually.
Our collaborators in this project...
How else can I get involved?
There are a number of ways you can make your voice heard in our community events some below...
Online Panel
Register to join the Bristol Water Online Panel and contribute to your water company. It’s pretty simple stuff about your water and our service
Water Forum
Our Water Forum members get together regularly to discuss all things Bristol Water and they really help us move forward as a business
Current research
- Annual Customer Survey – This survey asks 1000 of our household customers how they think we are performing. This research is being conducted by Future Focus Research .
- Annual PSR Customer Survey – This new survey asks 500 customers registered on the PSR how satisfied they are with the service they receive. This survey is being carried out by Future Focus Research.
- Annual Stakeholder Survey – This in-depth survey focuses on the perceptions of some key stakeholders from around our supply area. This is being carried out by Future Focus Research.
- Local Community Satisfaction Survey – This survey of our Social Contract Partners measures satisfaction with how we are delivering our Social Contract. This is being carried out by Future Focus Research.