...Our journey continues...
We've been on a long journey with our customers as we've built our plans for the future. And the people of the West Country have sure had a lot to say, and we've learnt a lot from what they've been telling us. Here we present our plans for 2020 - 2025, which have been built with our customers. But this is just the start of the journey...
"It's time for the local water companies to take centre stage."
Download the Plan...
On 3 September 2018, all water companies in the UK submit their business plans for 2020 - 2025 to the water regulator, Ofwat.
In late January, Ofwat publishes its initial assessments of all the business plans.
On 1 April we will submit revised evidence following Ofwat's initial assessment.
In July 2019, Ofwat will have published its draft determination of all the business plans. Some draft determinations will be published in March/ April 2019.
In December, Ofwat publishes its final determinations.
Revised April 2019
In September 2018, we published our business plan promising cheaper bills, industry leading customer service and reduce water leakage. Following an initial review by our regulator, Ofwat, we have now revised some sections of the evidence for our plan. The changes are really in the detail so we will still be reducing bills, delivering industry leading customer service, and reducing leakage.