All pre-development enquiries and mains applications from developers will be dealt with by our Developer Interface Team who will arrange for any required mains to be designed and priced, terms to be sent and the mains to be installed.
Sharon Ranahan – Developer Interface Manager
All enquiries from self-lay organisations and applications will be dealt with by our Development Services team who will produce or check the design of any required mains. They will send out agreements and deal with the payments for any non-contestable work. They will also deal with the asset value payments at the end of the job.
Tim St John – Head of Development Services
To discuss issues encountered onsite once mainlaying has begun, including changes to the design, you should speak to one of our Network Site Agent. You will be notified of the person responsible for your site before work commences. They will inspect the work as the installation progresses, go through your as-laid plans with you, arrange bacteriological testing and attend the pre-start meeting. Weekly whereabouts should be sent to our Network Site Agent.
Nick Parr – Development Services Operations Manager
You should contact our New Supplies team about service connection issues. They will inspect the supply pipes before connection, authorise the connection and deal with the invoices and payments connected with the services.
Lynn Hawkins – New Supplies Manager
Please address correspondence to the relevant department at: