Discount for low income pensioners

Get 20% off your water and wastewater bill if you claim pension credit and have no other form of income.

This discount applies to both your water and wastewater bill with Wessex Water. We'll let them know automatically when you apply with us. 

Based on the average bill, that could mean £60 extra in your pocket each year. We can even backtrack the payment to cover your current billing period. 

To Qualify

  • We (Bristol Water) must supply your water services.
  • Everyone in your household who is over 18 years old must be in receipt of Pension Credit or have a state pension as their only form of income.
  • You'll need to supply some evidence.

If you are unsure whether you receive pension credit or if you need to obtain a letter as proof of your entitlement, please call the pension centre on 0345 606 0265 or visit to look up your nearest branch.

Your local Age UK may also be able to check if you’re entitled to pension credit.

For any queries about completing the form call 0800 528 3838 (Monday to Friday, 8am to 6pm) or email

To Apply

Before you apply, make sure you have the following to hand:

  • Evidence of your entitlement to pension credit OR a bank statement covering one month, showing your state pension as your only form of income. This must be dated within the last 12 months and confirm your name and current address.

Please note your application may be rejected if you do not provide evidence.

Online - Simply complete the form by pressing the button below

By post - Print and complete the form by clicking 'Apply via post'. If you don't have a printer, give us a call and we'll be able to post one out to you. Return it along with a copy of your Pension Credit entitlement statement or notification, or provide a bank statement covering a month’s period which shows your state pension is your only form of income.