Ongoing Incidents

Please be aware, we are currently having issues with our Operations Team phone line (0345 702 3797) - this is being investigated and we hope to have it resolved shortly. 

Calls are still coming though to the team, but are taking slightly longer than we would like. Please continue to hold and a member of the team will be with you as soon as possible. 

If your call relates to your bill, please call 0345 600 3600. 

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If you are experiencing any issues with your water, such as a different taste or colour, please have a read of our handy Your Water FAQs.

To find out more about how we manage incidents, please check out our incident management.