Cookie Policy

Our website uses cookies to distinguish you from other users of our website. A cookie is a small text file that is placed on your device to enable functionality and gather information about you and your use of our website.

Our Cookie Policy

Our website uses cookies to distinguish you from other users of our website. A cookie is a small text file that is placed on your device to enable functionality and gather information about you and your use of our website. They are used to improve website performance and help us understand customer needs and requirements. They may also be used to provide more targeted and relevant advertising.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website.
  • Analytical/performance cookies. They allow us to count the number of visitors, identify individual users, and see how users move around our website. We gather this information in order to analyse it and improve the way our website works, for example, by improving navigation and highlighting the information visitors find most valuable.
  • Functionality cookies. These are used to enable features on our website, such as Live Chat and Twitter. They may also include unique identifiers so that the website recognises you, keeps you logged in, remembers your preferences, and personalises content to you.
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. This information is used to make our website and the advertising displayed on it more relevant to your interests.

The section below contains a full list of all the cookies used on the Bristol Water website, including third party cookies, and their purpose. Please note that Bristol Water has no control over third party cookies.

You may be able to block cookies through your browser settings; however, if you block all cookies (including essential cookies) you may not be able to access parts of our site or take advantage of full functionality.

Bristol Water
Cookies used by Bristol Water

Necessary Cookies:
These are essential cookies that do not require consent.

__hs_opt_out
This cookie is used by the opt-in privacy policy to remember not to ask the visitor to accept cookies again.

__hs_do_not_track
This cookie can be set to prevent the tracking code from sending any information to HubSpot.

__hs_initial_opt_in
This cookie is used to prevent the banner from always displaying when visitors are browsing in strict mode.

__hs_gpc_banner_dismiss
This cookie is used when the Global Privacy Control banner is dismissed.

hs_ab_test
This cookie is used to consistently serve visitors the same version of an A/B test page they’ve seen before.

<id>_key
When visiting a password-protected page, this cookie is set so future visits to the page from the same browser do not require login again.

hs-messages-is-open
This cookie is used to determine and save whether the chat widget is open for future visits.

hs-messages-hide-welcome-message
This cookie is used to prevent the chat widget welcome message from appearing again for one day after it is dismissed.

__hsmem
This cookie is set when visitors log in to a HubSpot-hosted site. It contains encrypted data that identifies the membership user when they are currently logged in.

hs-membership-csrf
This cookie is used to ensure that content membership logins cannot be forged.

__cfruid
This cookie is set by HubSpot’s CDN provider because of their rate limiting policies. It expires at the end of the session. Learn more about Cloudflare cookies

__cf_bm
This cookie is set by HubSpot's CDN provider and is a necessary cookie for bot protection. It expires in 30 minutes. Learn more about Cloudflare cookies

cf_use_ob
This is set by HubSpot's CDN provider. It is used to improve page load times and to override any security restrictions based on the visitors IP address. It does not contain any user identification information.

JSESSIONID
Preserves users states across page requests.

_GRECAPTCHA
This is used to provide spam protection.

Analytics cookies:
These are non-essential cookies controlled by the cookie banner. When you visit our site you can opt out of these cookies by not giving consent.

__hstc
The main cookie for tracking visitors.

hubspotutk
This cookie keeps track of a visitor's identity. It is passed to HubSpot on form submission and used when deduplicating contacts.

__hssc
This cookie keeps track of sessions.

__hssrc
Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser.

messagesUtk
This cookie is used to recognize visitors who chat with us through our live chat tool.

Google Analytics
Cookies used by Google Analytics

_ga
Analytical/performance - Used to distinguish uniques users by assigning a randomly generated identifier. Used to calculate number of visitors and use of the site. Expires after 2 years.

_gat
Analytical/performance - Used to throttle the request rate (limiting the collection of data on high traffic sites). Expires within 24 hours.

_gat_gtag_UA_[number]
Analytical/performance - Used to distinguish users. Expires within 24 hours.

_gid
Analytical/performance- Collects internal metrics of user activity. Expires within 24 hours.

HotJar
Cookies used by HotJar

hjSiteLang
Analytical/performance - This cookie is set when a page which supports multiple languages on hotjar.com is visited. This allows us to always load the content in the preferred language when available.

X-Access-Key
Analytical/performance - Keeps your website session alive.

JSESSIONID
Analytical/performance - New Relic cookie which is used to monitor session counts for an application.

NREUM
Analytical/performance- New Relic cookie which is only created in browsers that do not support the Navigation Timing API.

NRAGENT
Analytical/performance- New Relic cookie, created only when a token is handed out to an end user by the New Relic server.

Twitter
Cookies used by Twitter

Functionality & Targeting
These cookies are used by Twitter to embed Twitter features within our website, including login, also used to monitor preferences and send targeted advertising.

_twitter_sess
ads_pref
csrf_same_site
csrf_same_site_set
dnt
guest_id
kdt
personalization_id
remember_checked_on
syndication_guest_id
tfw_exp

 

YouTube
Cookies used by YouTube

GPS
Functionality and Targeting - only used on mobile devices. Registers a unique user ID to enable tracking based on geographical location. Expires within 24 hours.

PREF
Targeting - used to build a preference profile in order to display more relevant advertising to the user.

VISITOR_INFO1_LIVE[number]
Functionality - user to measure the users bandwidth, which will determine whether the new or old player interface is enabled.

YSC
Functionality- used to embed YouTube features within our website.

LinkedIn
Cookies used by LinkedIn

Lidc
This is used to provide load balancing functionality.

Cookies used by Bristol Water

Necessary Cookies:
These are essential cookies that do not require consent.

__hs_opt_out
This cookie is used by the opt-in privacy policy to remember not to ask the visitor to accept cookies again.

__hs_do_not_track
This cookie can be set to prevent the tracking code from sending any information to HubSpot.

__hs_initial_opt_in
This cookie is used to prevent the banner from always displaying when visitors are browsing in strict mode.

__hs_gpc_banner_dismiss
This cookie is used when the Global Privacy Control banner is dismissed.

hs_ab_test
This cookie is used to consistently serve visitors the same version of an A/B test page they’ve seen before.

<id>_key
When visiting a password-protected page, this cookie is set so future visits to the page from the same browser do not require login again.

hs-messages-is-open
This cookie is used to determine and save whether the chat widget is open for future visits.

hs-messages-hide-welcome-message
This cookie is used to prevent the chat widget welcome message from appearing again for one day after it is dismissed.

__hsmem
This cookie is set when visitors log in to a HubSpot-hosted site. It contains encrypted data that identifies the membership user when they are currently logged in.

hs-membership-csrf
This cookie is used to ensure that content membership logins cannot be forged.

__cfruid
This cookie is set by HubSpot’s CDN provider because of their rate limiting policies. It expires at the end of the session. Learn more about Cloudflare cookies

__cf_bm
This cookie is set by HubSpot's CDN provider and is a necessary cookie for bot protection. It expires in 30 minutes. Learn more about Cloudflare cookies

cf_use_ob
This is set by HubSpot's CDN provider. It is used to improve page load times and to override any security restrictions based on the visitors IP address. It does not contain any user identification information.

JSESSIONID
Preserves users states across page requests.

_GRECAPTCHA
This is used to provide spam protection.

Analytics cookies:
These are non-essential cookies controlled by the cookie banner. When you visit our site you can opt out of these cookies by not giving consent.

__hstc
The main cookie for tracking visitors.

hubspotutk
This cookie keeps track of a visitor's identity. It is passed to HubSpot on form submission and used when deduplicating contacts.

__hssc
This cookie keeps track of sessions.

__hssrc
Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser.

messagesUtk
This cookie is used to recognize visitors who chat with us through our live chat tool.

Cookies used by Google Analytics

_ga
Analytical/performance - Used to distinguish uniques users by assigning a randomly generated identifier. Used to calculate number of visitors and use of the site. Expires after 2 years.

_gat
Analytical/performance - Used to throttle the request rate (limiting the collection of data on high traffic sites). Expires within 24 hours.

_gat_gtag_UA_[number]
Analytical/performance - Used to distinguish users. Expires within 24 hours.

_gid
Analytical/performance- Collects internal metrics of user activity. Expires within 24 hours.

Cookies used by HotJar

hjSiteLang
Analytical/performance - This cookie is set when a page which supports multiple languages on hotjar.com is visited. This allows us to always load the content in the preferred language when available.

X-Access-Key
Analytical/performance - Keeps your website session alive.

JSESSIONID
Analytical/performance - New Relic cookie which is used to monitor session counts for an application.

NREUM
Analytical/performance- New Relic cookie which is only created in browsers that do not support the Navigation Timing API.

NRAGENT
Analytical/performance- New Relic cookie, created only when a token is handed out to an end user by the New Relic server.

Cookies used by Twitter

Functionality & Targeting
These cookies are used by Twitter to embed Twitter features within our website, including login, also used to monitor preferences and send targeted advertising.

_twitter_sess
ads_pref
csrf_same_site
csrf_same_site_set
dnt
guest_id
kdt
personalization_id
remember_checked_on
syndication_guest_id
tfw_exp

 

Cookies used by YouTube

GPS
Functionality and Targeting - only used on mobile devices. Registers a unique user ID to enable tracking based on geographical location. Expires within 24 hours.

PREF
Targeting - used to build a preference profile in order to display more relevant advertising to the user.

VISITOR_INFO1_LIVE[number]
Functionality - user to measure the users bandwidth, which will determine whether the new or old player interface is enabled.

YSC
Functionality- used to embed YouTube features within our website.

Cookies used by LinkedIn

Lidc
This is used to provide load balancing functionality.