A helping hand

We're here to help if you or someone you know needs a little extra support. Whether it's help or advice around bills, or getting assistance for additional needs, we're here for you.  

Struggling to pay?

Get a helping hand to pay your water bills

If you’re struggling to pay, we have a range of plans to reduce your bills or help manage your payments.

See how we can help you to pay your bill

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Priority Services 

Additional assistance whatever your needs

If you have additional needs or a disability, you can sign up to our Priority Services register for free. We can help with meter reading, different bill formats, priority repairs, emergency bottled water and more.

Sign up for Priority Services

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