Charging for water services is a complex matter involving both the law (primarily the 1991 Water Industry Act) and our economic regulator, the Water Services Regulation Authority, which is referred to as Ofwat.
Your supply is either unmetered or metered and this normally determines the way we charge for your water supply.
- Unmetered – we normally use the rateable value (RV) of your property and calculate the cost for the year in advance
- Metered – we normally read the meter twice a year and you pay for the water you actually use
For the foreseeable future, customers without a meter will remain on rateable value based charges, but all domestic customers have the option to ask for a meter to be installed free of charge.
Stay up to date with the latest Bristol Water updates
The economic regulator of the water sector, Ofwat, has today published a review of the freeze and thaw that resulted from the ‘Beast from the … Continue reading We performed well during Beast from the East
I’ve spent my week living with the same amount of water as people from other countries. On some days, I had as little as 4 … Continue reading Rob’s top 5 tips for saving water – Blog
Only 4% of the 150 litres of water we use each day is for drinking. The water industry is interesting as it is one of … Continue reading Saving Water
Whether you are having a family day out or taking part in one of the outdoor activities around the lake, our restaurants are the perfect … Continue reading Eating and Parking