Charging for water services is a complex matter involving both the law (primarily the 1991 Water Industry Act) and our economic regulator, the Water Services Regulation Authority, which is referred to as Ofwat.

Your supply is either unmetered or metered and this normally determines the way we charge for your water supply.

  1. Unmetered – we normally use the rateable value (RV) of your property and calculate the cost for the year in advance
  2. Metered – we normally read the meter twice a year and you pay for the water you actually use

For the foreseeable future, customers without a meter will remain on rateable value based charges, but all domestic customers have the option to ask for a meter to be installed free of charge.